Sales Supervisor - Dallas

Shop Doen; Dallas (TX); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Paid vacation, sick time, and holidays

401k with company match

Creative, collaborative work culture

Job summary

DÔEN is seeking a Sales Supervisor for our Dallas location. The role focuses on delivering exceptional customer experiences, leading the sales floor, and supporting the Store Manager in daily operations. The environment emphasizes inclusivity and a collaborative team culture.

Ideal candidates have at least 2 years in fashion retail, strong leadership, and proficiency with brand-aligned styling. This on-site position offers a competitive hourly rate and opportunities to grow with the brand.

Qualifications

• Minimum 2 years’ experience managing a fashion retail environment.
• Luxury retail preferred
• Technological competency; experience with NetSuite, Shopify and Gladly desired
• Strong leadership and communication skills

Responsibilities

• Demonstrate extraordinary service by leading by example on the sales floor
• Greet customers in a timely, professional, and engaging manner
• Provide styling advice based on brand aesthetic and product knowledge
• Drive business by responding to customers’ needs and building client relationships
• Meet and exceed sales and productivity goals as an individual and as part of the store team
• Partner with Store Manager in overseeing inventory management and daily product movement
• Lead and execute inventory verification processes
• Maintain organization of backstock and store supplies

Skills

Luxury retail

Leadership

Customer service

Communication

Tools

NetSuite

Shopify

Gladly

Job description

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer

Description of Duties:

Title: Sales Supervisor
Classification: Non-Exempt
Hourly Range*: $28.00

General Overview:
We are seeking an outstanding supervisor for our Dallas location. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected. A DÔEN sales supervisor is essential to the team ensuring a profitable and service minded shop. Responsible for driving client experience, taking initiative, delegating tasks and providing feedback to team members. The sales supervisor works closely with the store manager assisting in leadership duties as called upon.

Responsibilities:
Customer Service:

• Demonstrate extraordinary service by leading by example on the sales floor
• Greet customers in a timely, professional, and engaging manner
• Provide the highest level of personalized client experience to our loyal and growing customer base
• Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
• Be able to drive business through reacting to customers’ needs and wantsBuild and maintain client relationships
• Meet and exceed sales and productivity goals as an individual and as part of the store team
• Always acts in the best interest of the customer
• Partner with Store Manager in overseeing inventory management, particularly the daily movement of product to various locations and ensuring its accuracy
• Lead and execute inventory verification processes
• Liaise with retail coordinators in partnership with Store Manager
• Maintain organization of backstock
• Oversee supply levels of collateral and other retail supplies; partner with store manager to maintain necessary levels of both and initiate re-ordering when the need arises
• Abide and enforce company COVID safety practices to maintain a safe environment for customers and team

General:

• Arrives on time and is floor ready with a professional presence in line with the Dôen brand
• Maintains a visually enticing store that is neat, clean, and organized
• Responds promptly to internal and external communication
• Ability to multi-task in a fast-paced environment
• Ability and understanding of receiving and processing merchandise/inventory management
• Process sales and returns through the POS systems with accuracy and efficiency
• Perform daily operations and closing procedures
• Protect store assets and inventory
• Participate in monthly and seasonal inventory counts
• Be proactive and take initiative
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Leadership:

• Able to demonstrate shop ownership and lead when the store manager is not present
• Supports the store manager in all aspects of running the store
• Supports in building, managing and maintaining client book
• Operates business profitably and minimize potential for loss
• Ensures a positive work environment through recognition and motivation
• Resolves personnel concerns fairly and in a timely fashion
• Supports new initiatives
• Fairly delegates responsibilities to the sales staff

Qualifications / Skills:

• Minimum 2 years’ experience managing a fashion retail environment.
• Luxury retail preferred
• Technological competency; experience with NetSuite, Shopify and Gladly desired
• Computer literacy, data entry and data processing skills
• Energetic, confident and adaptable personality
• Strong leadership, critical thinking and problem-solving skills
• Excellent communication and organizational skills
• Detail-oriented
• Ability to work a flexible schedule including holidays and weekends
• Physical requirements: lift/carry/move 20lbs minimum including fixtures and product
• Passionate about working for an inclusive, values driven brand
• Ability to foster an inclusive and respectful working environment

Total Rewards Package:

• Paid vacation, sick time, and holidays
• A fun-filled, creative work environment
• 401k with company match

*Compensation will be determined based on experience and other factors permitted by law.