Sales Supervisor (ASPEN,CO) - FP

Rag & Bone; Aspen (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision benefits

Wellness benefits

Job summary

Rag & Bone is looking for a Sales Supervisor in Aspen, Colorado, to ensure sales goals are met and maintain exemplary service standards. The role involves leading Sales Associates, engaging with clients, and managing store operations collaboratively with the management team.

This full-time position requires 32-40 hours per week and offers a clothing allowance, generous employee discount, and various health benefits.

Qualifications

• Minimum 2 years of experience in a client-centric, sales environment.
• Knowledge of contemporary or luxury retail preferred, but not required.
• Ability to grow and manage clientele.

Responsibilities

• Ensure best-in-class customer service techniques are displayed.
• Keep track of business results and assist in monitoring.
• Ensure store is opened and closed according to company guidelines.

Skills

Customer Service

Sales Techniques

Conflict Resolution

Client Relationship Management

Job description

The Role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Please also note, Sales Supervisors at full‑price store locations are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.

What You’ll Do

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client‑centric environment
• Contribute to a positive, fun, professional, productive, and team‑oriented store atmosphere

Rules we live by | Rules you live by

• The Customer Rules- Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required
• Be a Good Human- Be original, be authentic
• Have No Fear- Innovate, solve problems
• Own Every Decision- Work together, get results
• Quality Matters- Be disciplined, be competitive
• Make S**t Happen

Availability Requirements

The Sales Supervisor role is full‑time and requires 32-40 hours per week.

• Clothing Allowance
• Generous Employee Discount
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits

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