Sales Supervisor

Rag & Bone; New York (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Clothing allowance

Generous employee discount

Commission eligible

Paid time off

Medical, dental, vision benefits

401(k)

Paid parental leave

Job summary

Rag & Bone in New York, NY is looking for a full-time Sales Supervisor to ensure consistent sales goals and excellent service standards. This role involves leading Sales Associates, managing clientele, and displaying top-notch customer service. Ideal candidates should have a minimum of 2 years in a client-centric sales environment, preferably in contemporary or luxury retail. Benefits include a clothing allowance, employee discount, and health benefits.

Qualifications

• Minimum 2+ years of experience in a client-centric sales environment.

Responsibilities

• Display best-in-class customer service techniques and ensure staff does the same.
• Meet store and metric goals.
• Grow and manage clientele.
• Accurately process Point of Sale transactions.

Skills

Client-centric sales experience

Contemporary or luxury retail knowledge

Job description

The Role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service‑centric floor environment at all times. In addition, this role is considered part of the store management team, and this person will be expected to adhere to all company policies, procedures and be tasked with completing management‑level operational tasks as needed.

Base pay ranges from $20–$22 hourly.

The Sales Supervisor role is full‑time and requires 32–40 hours per week.

What You’ll Do

• Display best‑in‑class customer service techniques, clienteling standards and sales interactions, ensuring all staff on duty are doing the same.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge and support senior management with delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Partner with the Visual Merchandising team on floor sets, window changes and other projects.
• Ensure the store is opened and closed each day according to company guidelines.
• Maintain knowledge and understanding of all policy and procedures.
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points.
• Accurately process Point of Sale transactions.
• Consistently act within core values of rag & bone.
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment; Escalate conflict to management when necessary.
• Assist in tracking, monitoring and communication of business results.
• Model and teach store associates to support a positive client‑centric environment.
• Contribute to a positive, fun, professional, productive, and team‑oriented store atmosphere.

Rules We Live By

The Customer Rules

• Minimum 2+ prior work experience in a client‑centric sales environment. Contemporary or luxury retail knowledge preferred, but not required.

Core Values

• Be a Good Human – Be original, be authentic.
• Have No Fear – Innovate, solve problems.
• Own Every Decision – Work together, get results.
• Quality Matters – Be disciplined, be competitive.
• Make S**t Happen.

Benefits

• Clothing allowance.
• Generous employee discount.
• Commission eligible.
• Paid time off.
• Medical, dental, vision and ancillary benefits.
• Membership to Calm and access to other wellness benefits.
• 401(k).
• Paid parental leave.

Equal Employment Opportunity

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.