Sales Supervisor

Michael Kors; San Francisco (CA); Hybrid; USD 21,000 - 33,000; Full time

Job summary

Michael Kors in San Francisco is seeking a Sales Supervisor to lead a high-performing team and drive store sales while delivering exceptional service.

Responsibilities include coaching staff, building lasting client relationships, and ensuring accurate merchandising, store operations, and loss prevention. This on-site, full-time position supports brand standards and strong customer experiences.

Qualifications

• Minimum 2 years specialty retail experience.

Responsibilities

• Meet personal and store sales goals.
• Develop associates’ sales techniques to maximize sales.
• Utilize elevated levels of service to maximize performance.
• Demonstrate an in-depth knowledge of the merchandise.
• After closing a sale, monitor shipping, alterations (if applicable) and special requests.
• Maintain company policies and procedures.
• Collaborate with store manager on risk management, security, cash controls and inventory.
• Assist in training sales staff in register usage and maintenance.
• Assist in stock, shipping, receiving procedures, and related paperwork.

Skills

Retail sales

Customer service

Job description

Sales Supervisor주요 콘텐츠로 건너뛰기For a copy of the Michael Kors California Consumer Privacy Act for applicants, employees and non-employee workers, please click here.#Sales Supervisor page is loaded## Sales Supervisor지원locations: San Francisco - East Bay Areatime type: Full timeposted on: 오늘 공고job requisition id: R\_785994**Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.****If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!**—REPORTS TO: Store Manager/Assistant Store ManagerDIVSION: RetailMAIN JOB OBJECTIVETo achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.ESSENTIAL JOB RESPONSIBILITIESSALES GENERATION• Meet personal and store sales goals • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Utilize elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of the merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction • Ensure all sales related policies and procedures are maintained • Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE• Support and encourage staff to provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)OPERATIONS• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Assist in the training of sales staff in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork • Participate in inventories • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basisMERCHANDISING/VISUAL• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times • Assist in the implementation and maintenance of all merchandising/ visual directives • Ensure deliveries are properly processed in a timely manner • Identify product concerns in a timely manner • Communicate inventory needs to support the business goalHUMAN RESOURCES• Ensure image and grooming standards are professional and reflective of the brand image, at all times • Adhere to work schedule, inclusive of time and attendance • Support and assist in follow-up for all training programs and seminarsWORK EXPERIENCEMinimum 2 years specialty retail experience.—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:Local Minimum Wage up to 24.00 USD