Sales Supervisor

stevemaddenretailcareers; Rosemont (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

Life & Short/Long-Term Disability

401K Eligibility over the age of 21

Paid time off

Virtual Health Care

Employee Discounts

Tuition Reimbursement Program

Career Growth

Employee Referral Program

Job summary

Steve Madden in Rosemont, IL is seeking a Sales Supervisor (full-time) to support the management team and lead the store team to achieve sales targets while delivering outstanding customer service.

The role requires 2–3 years of retail experience, strong organizational and communication skills, and flexibility to work day, evening, weekends, and holidays. You will train staff, coordinate resources, and act as a liaison between customers and store leadership.

Qualifications

• Minimum of 2–3 years of retail experience.
• Strong organizational and people coordination skills.
• Excellent team-building and communication skills.
• Able to work flexible retail hours including weekends/holidays.

Responsibilities

• Lead and motivate the team to meet sales targets and deliver customer service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Serve as liaison between customers, sales team, assistant store manager, and store manager.
• Communicate effectively with customers, team, management, and corporate stakeholders.
• Assist store operations, merchandising, floor moves, inventory returns, and housekeeping as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail leadership

Customer service

Team-building

Communication

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program