Sales Supervisor

Michael Kors; Brea (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Michael Kors in Brea, CA is seeking a Sales Supervisor to lead the sales floor, deliver an elevated customer experience, and achieve store performance goals on-site.

You will coach sales associates, drive client engagement, maintain brand service standards, support floor operations, and collaborate with store leadership to promote a positive, inclusive, and results-driven environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Experience in leading and coaching sales staff in a fast-paced retail environment.
• Analytical ability to interpret sales data and drive store results.
• Previous luxury fashion or retail supervisory experience preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Proficiency with POS systems and basic store operations.

Responsibilities

• Lead the sales floor to deliver an elevated customer experience and achieve store targets.
• Coach and develop sales associates; monitor performance and provide feedback.
• Drive client engagement and ensure consistent brand service standards.
• Oversee opening/closing procedures, visual merchandising support, and store presentation.
• Support inventory management, loss prevention practices, and adherence to policies.
• Collaborate with store leadership to train teams and promote a positive, inclusive environment.

Skills

Customer service

Team management

Data interpretation

Retail experience

Flex scheduling

POS proficiency

Education

High school diploma

Tools

POS systems

Store reports

Job description

Company Description

Michael Kors is a global luxury lifestyle brand known for high-end accessories, footwear, watches, jewelry, eyewear, fragrance, and ready-to-wear collections for women and men. Founded in 1981, the company operates stores directly and through licensing partners in many of the world’s most prestigious cities, including New York, London, Milan, Paris, Tokyo, and Hong Kong. Michael Kors is committed to building diverse teams and fostering an inclusive, respectful workplace that celebrates global cultures and perspectives. The brand combines timeless chic with modern sophistication, guided by a designer recognized for both creative excellence and philanthropy. This environment offers retail professionals the opportunity to grow within an influential fashion house with strong global reach.

Role Description

The Sales Supervisor is a full-time, on-site role located in Brea, CA, responsible for leading the sales floor to deliver an elevated customer experience and achieve store performance goals. Day-to-day responsibilities include coaching and supporting sales associates, driving client engagement, and ensuring consistent application of brand service standards. The role oversees daily floor operations, including opening and closing procedures, visual merchandising support, and maintaining store presentation and product readiness. The Sales Supervisor monitors sales metrics, contributes to action plans to meet targets, and supports inventory management, loss prevention practices, and adherence to company policies. This position collaborates closely with store leadership to train team members, model professional behavior, and promote a positive, inclusive, and results-oriented environment.

Qualifications

• Strong customer service and communication skills to build relationships, engage clients, and represent the brand professionally.
• Team management and training skills to lead, coach, and develop sales associates in a fast-paced retail environment.
• Analytical skills to interpret sales data, understand key performance indicators, and support decisions that drive store results.
• Previous retail or luxury fashion sales experience, preferably in a supervisory or key-holder role.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods as needed.
• Proficiency with POS systems and basic computer applications; comfort working with store reports and operational procedures.
• Demonstrated commitment to inclusive, respectful teamwork and delivering a consistent, high-quality customer experience.
• High school diploma or equivalent required; additional education in business, fashion, or related fields is a plus.