Luxury Retail Sales Supervisor — Lead & Elevate Service

Michael Kors; Brea (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Michael Kors in Brea, CA is seeking a Sales Supervisor to lead the sales floor, deliver an elevated customer experience, and achieve store performance goals on-site.

You will coach sales associates, drive client engagement, maintain brand service standards, support floor operations, and collaborate with store leadership to promote a positive, inclusive, and results-driven environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Experience in leading and coaching sales staff in a fast-paced retail environment.
• Analytical ability to interpret sales data and drive store results.
• Previous luxury fashion or retail supervisory experience preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Proficiency with POS systems and basic store operations.

Responsibilities

• Lead the sales floor to deliver an elevated customer experience and achieve store targets.
• Coach and develop sales associates; monitor performance and provide feedback.
• Drive client engagement and ensure consistent brand service standards.
• Oversee opening/closing procedures, visual merchandising support, and store presentation.
• Support inventory management, loss prevention practices, and adherence to policies.
• Collaborate with store leadership to train teams and promote a positive, inclusive environment.

Skills

Customer service

Team management

Data interpretation

Retail experience

Flex scheduling

POS proficiency

Education

High school diploma

Tools

POS systems

Store reports

Job description

Michael Kors in Brea, CA is seeking a Sales Supervisor to lead the sales floor, deliver an elevated customer experience, and achieve store performance goals on-site.

You will coach sales associates, drive client engagement, maintain brand service standards, support floor operations, and collaborate with store leadership to promote a positive, inclusive, and results-driven environment.