Sales & Store Operations Associate – LA Flagship

Nordic Knots; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Nordic Knots is expanding its LA flagship in West Hollywood and building its LA retail team. As Showroom & Store Operations Associate, you will drive sales, provide expert client consultation, and maintain the store's impeccable appearance.

The role requires interior-design background or retail experience in home textiles, meticulous attention to detail, strong organizational skills, and readiness to own end-to-end store operations.

Qualifications

• Minimum 3 years in high-end retail or showroom sales in a design-driven sector.
• Experience with rugs, curtains or home textiles preferred.
• Strong organizational and inventory/ops experience.
• Excellent verbal and written communication with retail and trade clients.
• Proficient with POS, CRM, Google Workspace, MS Office; familiarity with virtual consultations.

Responsibilities

• Drive face-to-face store sales and virtual consultations with expert guidance.
• Serve as primary contact for consumers and professional clients.
• Build deep product knowledge across collections to educate clients.
• Manage quotes, orders and client communications to ensure smooth CRM flow.
• Own store sales targets and KPIs; contribute to budget goals.
• Handle sample and inventory management for showroom and storage.
• Maintain inventory accuracy and record-keeping for samples.
• Coordinate and receive deliveries; oversee logistics.
• Organize displays and merchandising; replenish stock as needed.
• Oversee master sample library care and readiness.

Skills

Industry exposure to high-end retail

Consultative sales

Operational excellence

Communication skills

Technical proficiency

Education

Interior design background

Tools

POS systems

CRM software

Google Workspace

MS Office

Job description

Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living.

As we continue to grow in the US, we are preparing to open our LA Flagship in West Hollywood, an important new chapter for Nordic Knots and our physical retail presence. We are now expanding our LA retail team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional in-store customer experiences.

As Showroom & Store Operations Associate in LA, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in supporting the launch and ongoing success of our West Hollywood flagship, driving sales, providing expert client consultation, maintaining the impeccable appearance of our store, and ensuring efficient, end-to-end operational flow.

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the success of the store. An interior-design background or prior category-specific retail experience in home textiles, especially rugs and curtains, is highly valued.

Key Responsibilities

• Sales Leadership: Drive face-to-face sales in our store and conduct virtual consultations, offering clients expert-level guidance on our collection, and consistently converting orders through exceptional service, interior design guidance and pleasant customer engagement.
• Expert Client Interaction: Serve as the primary point of contact for consumers and professional clients. Confidently greet, engage, answer questions, and provide reliable product and service information.
• Product Expertise: Proactively and continuously learn and retain deep product knowledge across all collections to effectively consult with and educate clients.
• CRM & Sales Cycle Management: Proactively manage the follow-up process from inquiry to delivery and maintenance of client relationships, including quote creation, order processing and client communication, ensuring strong administrative efficiency, conversion and retention.
• Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs.
• Sample & Inventory Management (Store & Storage Unit)
• Inventory Accuracy: Maintain accurate inventory counts and detailed record-keeping for all product samples in the showroom and external storage unit.
• Logistics & Receiving: Manage ordering and tracking of new samples and inventory. Coordinate and receive deliveries, ensuring all shipments are inspected, logged, and processed efficiently.
• Organization & Merchandising: Own the organization and arrangement of samples on the showroom floor and in storage. Ensure displays are neat, accessible, and aligned with visual merchandising standards. Take initiative to help replenish showroom racks to maintain optimal display and stock levels.
• Master Inventory Management: Oversee the care and organization of the master sample library, ensuring all samples are properly labeled, hung, and maintained in pristine, ready-to-use condition.

Qualifications & Skills

• Industry Experience: Minimum of 3 years of experience in high-end retail or showroom sales from a premium design-driven sector such as interior design or lifestyle fashion. Direct experience with rugs, curtains, or home textiles is highly preferred, including comfort discussing custom orders and technical specifications.
• Consultative Sales Ability: Proven track record of meeting or exceeding sales targets through a relationship-based approach.
• Operational Excellence: Strong organizational skills with experience managing inventory, logistics, or back-of-house operations.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to maintain a professional and warm tone with both retail customers and Trade professionals, such as Interior Designers and Architects.
• Technical Proficiency: Comfortable using Point of Sale (POS) systems, CRM software, and Google Workspace/Microsoft Office. Experience with virtual consultation tools such as Zoom or Teams is a plus.

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home — framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.