Sales Specialist

Covenant Retirement Communities & Covenant Care; Northbrook (IL); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with a 3% employer match

Paid Time Off (PTO) & six paid holydas

Fitness center use

Life, AD&D

Tuition assistance and scholarships

Employee assistance program

Legal services, home/auto insurance, 2

Pet Insurance

Job summary

Covenant Living in Northbrook, IL is seeking a Sales Specialist for Assisted Living to drive occupancy and manage a viable resident pipeline. You will conduct tours, follow up inquiries, process residency applications, and maintain accurate sales records in our CRM, collaborating with campus teams to showcase our LifeConnect philosophy and services.

The ideal candidate will have an undergraduate degree or equivalent experience, 2+ years in sales (preferably senior living or real estate), strong

Qualifications

• Undergraduate degree from an accredited college, or equivalent work experience.
• Two years of professional experience, preferably in sales, senior living sales and marketing, or real estate.
• Must have the ability to relate to the public in a pleasant and professional manner.
• Excellent written and verbal communication skills.
• Knowledge of sales and marketing concepts with senior adults.

Responsibilities

• Interact with prospects, residents, family members, visitors and co-workers, maintaining a positive customer service relationship.
• Follows up on inquiries, leading them toward application and residency.
• Conduct individual and group tours, telephone calls, and information sessions on/off site.
• Fulfills written expectations for sales activity, including follow-up, phone calls, tours, and closing sales.
• Maintains records of sales activity and documents in the CRM.

Skills

Communication skills

Sales experience

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

We Are Inspired to Serve. Join us! Part of a nation wide family of Continuing Care Retirement Communities is seeking a Sales Specialist for Assisted Living. The position is full time with applicable benefits. The Sales Specialist-Assisted Living position is accountable for providing assisted living sales functions toward maintaining optimum occupancy and a viable future resident list. The position will focus on sales activities required for effective implementation of the annual census development plan and achievement of sales related goals and outcomes. This position will interact with all Covenant Living (CL) employees, co-workers and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance. In this role, the Sales Specialist, Assisted Living will:

In this role, the Sales Specialist, Assisted Living will:

• Respectfully interacts with all prospects, residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
• Follows up on inquiries, leading them toward application and residency.
• This includes conducting individual and group tours, telephone calls, letters, individual and group information sessions on/off site.
• Fulfills written expectations for sales activity, including consistent follow-up, phone calls, tours, and closing of sales.
• Meets or exceeds the sales activity and budgeted financial indicators and expectations as directed.
• Develops and implements a census development plans in conjunction with central office leadership and direct report.
• Understands, communicates and interprets all residency agreements, pricing, and the LifeConnect philosophy.
• In conjunction with Director, Assisted Living; ensures processing of all residency applications and forms required for completion of applicant files.
• Assures resident financial information is complete and accurate prior to Finaid input.
• Maintains records related to sales activity, documents all sales activities within CL approved CRM software, complies with CL policies and procedures.
• Participates in church relations and community outreach activities and events, will collaborate with on campus residential sales or healthcare sales professionals on tactics as appropriate.
• Ensures that Fair Housing standards and CL systems related to Fair Housing are in place and consistently being met.
• Works in a collaborative approach between all services lines and disciplines on campus.
• Will understand all on campus service offerings and how each work together to support the well being of prospects and residents.

The ideal candidate will have:

• Undergraduate degree from an accredited college or university, or equivalent work experience and education required.
• Two years of professional experience, preferably in sales, senior living sales and marketing, or real estate.
• Preferred experiences in assisted living sales or marketing.
• Must have the ability to relate to the public in a pleasant and professional manner.
• The person must be tactful and possess excellent communication skills (written and verbal, English), and be able to communicate effectively with staff, residents and others with whom this position may have contact.
• This individual should be self-motivated and creative, possessing a high degree of interpersonal skills and the ability to relate to the public in a pleasant and professional manner.
• Knowledge of sales and marketing concepts with senior adults and an understanding of the assisted living lifestyle is necessary.
• Preference will be given to those candidates with industry experience.
• Ability to effectively communicate concepts while enabling others to visualize a life at a Covenant Living.
• Must be comfortable working in and representing a Covenant Living, faith-based senior living community.
• Able to represent the values of the Evangelical Covenant Church.
• Must have a valid driver’s license and a good driving record.
• Sales and marketing ability.
• Good communication and written skills.
• Good organization and time-management skills.
• Knowledge of senior care.
• Credibility, maturity and enthusiasm.
• Ability to identify clients’ needs.
• Courtesy and tact when working with prospects, families and employees.

Compensation Pay Range

$46,051.00 - $63,018.00 per year

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

We believe we are a great place to work. Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization. From the establishment of our first community – Covenant Home of Chicago in 1886 – to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents.

Standards of behavior

• Safety I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed.
• Courtesy I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions.
• Responsiveness I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties.
• Image I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations. We believe in making a difference in other’s lives.

We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.