Sales Specialist

Covenant Living at Mount Miguel; Northbrook (IL); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

PTO & holidays

403(b) match

Fitness center

Life insurance

Employee assistance

Job summary

Covenant Living is seeking a Sales Specialist for Assisted Living in Northbrook, IL. The role is full-time with benefits and focuses on maintaining occupancy and a viable resident pipeline through tours, follow-ups, and information sessions on/off site.

The ideal candidate has an undergraduate degree and two years of professional sales experience, preferably in senior living or real estate, with strong communication and interpersonal skills, and a valid driver's license to meet community

Qualifications

• Undergraduate degree or equivalent work experience required.
• Two years of professional sales experience, preferably in senior living or real estate.
• Ability to relate to the public in a pleasant and professional manner.
• Excellent written and verbal communication with staff, residents and others.

Responsibilities

• Interact with prospects, residents, families, visitors and co-workers to maintain positive relationships.
• Follow up on inquiries, conduct tours and information sessions on/off site.
• Fulfills sales activity expectations and supports census development plans.
• Process residency applications and ensure accurate resident financial information.
• Maintain records of sales activity in the CRM and collaborate with campus teams.

Skills

Sales experience

Communication skills

Customer service

Interpersonal skills

Negotiation

Education

Undergraduate degree

Tools

CRM software

Job description

We Are Inspired to Serve. Join us!

Part of a nation wide family of Continuing Care Retirement Communities is seeking a Sales Specialist for Assisted Living. The position is full time with applicable benefits. The Sales Specialist-Assisted Living position is accountable for providing assisted living sales functions toward maintaining optimum occupancy and a viable future resident list. The position will focus on sales activities required for effective implementation of the annual census development plan and achievement of sales related goals and outcomes. This position will interact with all Covenant Living (CL) employees, co-workers and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.

In this role, the Sales Specialist, Assisted Living will:

• Respectfully interacts with all prospects, residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
• Follows up on inquiries, leading them toward application and residency. This includes conducting individual and group tours, telephone calls, letters, individual and group information sessions on/off site.
• Fulfills written expectations for sales activity, including consistent follow-up, phone calls, tours, and closing of sales.
• Meets or exceeds the sales activity and budgeted financial indicators and expectations as directed. Develops and implements a census development plans in conjunction with central office leadership and direct report.
• Understands, communicates and interprets all residency agreements, pricing, and the LifeConnect philosophy.
• In conjunction with Director, Assisted Living; ensures processing of all residency applications and forms required for completion of applicant files. Assures resident financial information is complete and accurate prior to Finaid input.
• Maintains records related to sales activity, documents all sales activities within CL approved CRM software, complies with CL policies and procedures.
• Participates in church relations and community outreach activities and events, will collaborate with on campus residential sales or healthcare sales professionals on tactics as appropriate.
• Ensures that Fair Housing standards and CL systems related to Fair Housing are in place and consistently being met.
• Works in a collaborative approach between all services lines and disciplines on campus. Will understand all on campus service offerings and how each work together to support the well being of prospects and residents.

The ideal candidate will have:

• Undergraduate degree from an accredited college or university, or equivalent work experience and education required.
• Two years of professional experience, preferably in sales, senior living sales and marketing, or real estate. Preferred experiences in assisted living sales or marketing.
• Must have the ability to relate to the public in a pleasant and professional manner.
• The person must be tactful and possess excellent communication skills (written and verbal, English), and be able to communicate effectively with staff, residents and others with whom this position may have contact.
• This individual should be self-motivated and creative, possessing a high degree of interpersonal skills and the ability to relate to the public in a pleasant and professional manner.
• Knowledge of sales and marketing concepts with senior adults and an understanding of the assisted living lifestyle is necessary. Preference will be given to those candidates with industry experience.
• Ability to effectively communicate concepts while enabling others to visualize a life at a Covenant Living.
• Must be comfortable working in and representing a Covenant Living, faith-based senior living community. Able to represent the values of the Evangelical Covenant Church.
• Must have a valid driver’s license and a good driving record.
• Sales and marketing ability.
• Good communication and written skills.
• Good organization and time-management skills.
• Knowledge of senior care.
• Credibility, maturity and enthusiasm.
• Ability to identify clients’ needs.
• Courtesy and tact when working with prospects, families and employees.

Compensation Pay Range:
$46,051.00 - $63,018.00 per year

Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $46,051.00 - $63,018.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org .

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.