Sales Specialist

Best Buy; New Baltimore (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Buy in New Baltimore, MI, seeks a Sales Specialist to engage customers on the sales floor, understand needs, and recommend technology solutions and services. You will demonstrate products, explain features, and guide customers through the purchase, while aiming to meet or exceed personal and store sales goals.

The role requires staying current on new technologies, collaborating with teammates, following company policies, and contributing to a positive store environment.

Qualifications

• Strong communication and customer service to engage customers.
• Proven sales abilities including consultative selling and goal attainment.
• Experience or interest in Sales Management and Training, such as supporting team members and product knowledge.

Responsibilities

• Demonstrate products and explain features and benefits to customers.
• Answer questions and guide customers through the purchase process.
• Meet or exceed individual and store sales goals.
• Maintain clean, well-merchandised displays and support in-store events.

Skills

Strong communication

Customer service

Consultative selling

Sales management & training

Product knowledge

Learning new technologies

Time management

Attention to detail

On-site flexibility

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

Company Description Best Buy is a leading technology retailer with over 1,000 stores and 90,000 employees across the United States and Canada, focused on enriching lives through technology. The company combines deep tech expertise with genuine human connection to support customers in productivity, security, health, entertainment, and connectivity, whether online, in-store, or at home. Team members are part of a supportive community that values collaboration, innovation, and continuous learning across roles from retail to Geek Squad to corporate positions. Best Buy encourages people who are motivated by change and inspired by technology to grow their skills and create lasting customer relationships. The company is committed to shaping the future of a changing world by raising the bar on what technology and customer service can achieve.

Role Description The Sales Specialist is a full-time, on-site role based at the Best Buy store in New Baltimore, MI. This role focuses on engaging customers on the sales floor, understanding their needs, and recommending appropriate technology solutions and services. Daily responsibilities include demonstrating products, explaining features and benefits, answering questions, and guiding customers through the purchase process while meeting or exceeding individual and store sales goals. The Sales Specialist collaborates with teammates to maintain clean, well-merchandised displays, supports in-store events and promotions, and may assist with basic training or set-up of products for customers. This role also involves staying current on new technologies, following company policies and procedures, and contributing to a positive, inclusive, and customer-centric store environment.

Qualifications

• Strong Communication and Customer Service skills to engage customers, build rapport, and provide clear, helpful guidance.
• Proven Sales abilities, including consultative selling, product recommendations, and goal-oriented performance.
• Experience or interest in Sales Management and Training, such as supporting team members, sharing product knowledge, and helping drive store results.
• Comfort with consumer technology products and services, with the ability to learn new devices and solutions quickly.
• Ability to work on-site, including evenings, weekends, and holidays as needed, in a fast-paced retail environment.
• Reliable time management, attention to detail, and basic computer and point-of-sale system proficiency.
• Previous retail, customer-facing, or sales experience is preferred but not required.
• High school diploma or equivalent is typically preferred.