Sales Specialist

Gypsum Management and Supply; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Colonial Materials, Inc. in Charlotte seeks a Sales Specialist to enhance the customer experience, leveraging deep product knowledge, ERP systems, and pricing data to support customers and field reps.

You will collaborate with Inside and Outside Sales, manage key accounts, and drive revenue through proactive outreach and solution selling. The role requires a minimum of 3 years of sales experience in the industry, a High School diploma or GED (Bachelor's preferred), and willingness to travel

Qualifications

• Ability to self-manage, show initiative and be proactive.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Responsibilities

• Enhancing relationships with customers
• Subject matter expert and resource for the sales cycle
• Monitor market trends, competitor and project activities, and customer feedback
• Expert in using and training sales related technology, ERP, Website, Maxrecall, DQ, Portal, Job Tracking system, pricing files, and Excel
• Possess high level of product and application knowledge enabling appropriate product recommendations to General Contractors and customers
• Collaborate with Inside Sales, Outside Sales Reps and Sales Managers on sales approaches
• Some outside of office requirement, occasional joint customer calls/meetings
• Cold call prospective opportunities with GC, drywall contractors, owners, and developers
• Showcase product performance to influence buying decisions
• Maintain customer accounts for long-term relationships and repeat business
• Participate in training sessions for sales teams or customers
• Responsible for achieving sales targets and implementing sales plans
• Work with sales team and operations on process improvements

Skills

Relationship management

Negotiation skills

Communication excellence

Strategic thinking

Team collaboration

Problem solving

Digital literacy

Education

High School diploma or GED

Bachelor's Degree

Tools

ERP system

Website

Maxrecall

DQ

Portal

Job Tracking system

Pricing files

Excel

Job description

Position Purpose

The primary function of a Sales Specialist is to enhance the customer's transactional experience. This position requires a deep knowledge of our product offering, technical support for customers and outside sales professionals, market pricing and ERP system logic, and a requirement to be a cooperative partner with Operations and Dispatch, enhancing communication between customers and operations while assisting with the management of expectations.

Key Responsibilities

• Enhancing relationships with customers
• Subject matter expert and resource for the sales cycle
• Monitor market trends, competitor and project activities, and customer feedback. Gather insights to identify opportunities, refine sales strategies, and provide input for product enhancements
• Expert in using and training sales related technology and programs, ERP, Website, Maxrecall, DQ, Portal, Job Tracking system, pricing files, and excel
• Possess high level of product and application knowledge enabling the ability to assist, review, and recommend the appropriate products to General Contractors and customers in their specific application
• Collaborate with Inside Sales staff, Outside Sales Reps and Sales Managers to determine and understand sales approaches and participate in the planning and strategy of securing customers and projects.
• Some outside of office requirement, occasional joint customer sales calls/meetings with outside sales reps, sales managers, or branch managers. For assigned customers or house accounts, this role may require an in-person connection with these opportunities.
• Cold call prospective opportunities: General Contractors, Drywall Contractors, owners, and developers.
• Showcase product performance using persuasive techniques to influence buying decisions
• Maintain customer accounts by fostering long-term relationships to increase customer loyalty and drive repeat business
• Participate in training sessions and workshops for sales teams or customers to enhance understanding of products and services
• Responsible for achieving sales targets. Develop and implement sales plans, monitor progress, and take proactive measures to meet or exceed revenue goals.
• Formulate, implement, and collaborate with the sales team, operations and management on improvements to operating practices and customer service enhancements.

Direct Manager/Direct Reports

• Reports to the Sales Manager and/or Branch/Area Manager

Travel Requirements

• N/A

Physical Requirements

• Must be able to remain in stationary position 50%. Frequently, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment

Working Conditions

• Work is primarily performed in a professional office environment.
• Requires extended periods of sitting, computer use, and telephone communication.
• Frequent use of standard office equipment, including computers, printers, copiers, and other business technology.
• Regular interaction with employees, customers, vendors, and other business contacts.
• May require occasional lifting of office supplies or materials up to 15 pounds.
• Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Minimum Qualifications

• Ability to self-manage, show initiative and be proactive
• Communicate professionally, both verbally and in writing to coworkers and customers

Preferred Qualifications

• N/A

Minimum Education

• High School diploma or GED

Preferred Education

• Bachelor's Degree

Minimum Years Of Work Experience

• 3 years sales experience within the industry preferred

Certifications

• N/A

Competencies

• Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
• Analytical Capability: Possess strong analytical skills to evaluate sales metrics, market data, and research findings, providing insightful analysis that informs strategic decision-making and enhances sales processes.
• Customer Relationship Management: Develop and nurture strong customer relationships, understanding their needs to deliver tailored solutions that drive sales growth and customer satisfaction.
• Collaborative Teamwork: Engage effectively with team members to achieve shared goals, contributing your skills and insights to drive collective success in sales initiatives.
• Negotiation Skills: Advanced skills in negotiating favorable terms with suppliers to enhance product offerings and cost efficiencies.
• Communication Excellence: Strong ability to prepare and deliver clear, compelling presentations and reports to senior leadership and cross-functional teams.
• Project Management: Competence in managing multiple initiatives concurrently, with a focus on delivering results efficiently and on time.
• Organizational and Time Management Skills: Demonstrate effective organization and time management abilities to prioritize tasks and optimize productivity in a dynamic work environment.
• Adaptability and Problem-Solving: Ability to thrive in a fast-paced environment, manage multiple priorities, and devise innovative solutions to overcome challenges, enhancing overall team effectiveness.
• Communication Proficiency: Demonstrate exceptional verbal and written communication skills to effectively interact with clients, internal teams, and stakeholders, ensuring clear understanding and facilitation of objectives.
• Customer Focus: Maintain a customer-centric approach by understanding client needs, fostering relationships, and ensuring a high level of service that contributes to client satisfaction and loyalty.
• Technical Aptitude and Digital Literacy: Show proficiency in leveraging digital tools and computer applications to enhance sales strategies and improve customer engagement and satisfaction.

Work Location

• N/A

Job Location

• Colonial Materials, Inc. - Charlotte
• 4602 Rozzelles Ferry Charlotte, NC 28216

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.