Sales Specialist

Brobston Group LLC; Austin (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Hermès Austin Boutique is seeking a Sales Specialist to drive luxury-level client service and achieve individual and boutique sales targets in a fast-paced environment.

The role focuses on accurate transactions, CRM/POS maintenance, stock organization, and asset protection while delivering an exceptional client experience.

Qualifications

• 2+ years of sales experience; luxury retail experience preferred.
• Strong relationship-building and communication skills.
• Ability to multi-task and stay composed under pressure.
• Open availability and ability to lift up to 25 lbs.

Responsibilities

• Achieve monthly and annual individual sales goals and contribute to boutique targets.
• Organize and maintain selling floor and stock, packaging and visual merchandising.
• Process transactions accurately, maintain CRM and POS records, and support after-sales service.
• Assist with inventory, cycle counts and asset protection procedures.
• Provide high levels of customer service, greeting clients and wrapping/packing at POS.

Skills

Sales experience

Customer service

Relationship-building

Communication skills

Organizational skills

Independent worker

Tools

CRM software

POS system

Job description

Summary

The Sales Specialist supports the Hermès Austin Boutique and reports to the Assistant Manager. This role is responsible for achieving individual and boutique sales targets while delivering exceptional, luxury-level client service in a fast-paced retail environment. The position also ensures merchandising, transaction accuracy, and adherence to asset protection and operational standards.

Responsibilities

• Achieve monthly and annual individual sales goals and contribute to boutique targets.
• Organize and maintain the selling floor and stock merchandise, bags, boxes, and packaging to visual merchandising standards.
• Process transactions accurately, maintain CRM and POS records, and support after-sales service as needed.
• Support inventory preparation, participate in cycle counts, and follow asset protection procedures including tagging and key control.
• Provide high levels of customer service including greeting clients, answering questions, and assist with wrapping and packaging at POS.

Requirements

• 2+ years of sales experience; luxury retail experience preferred.
• Strong relationship-building and communication skills with the ability to multi-task and work calmly under pressure.
• Self-starter who works independently and collaboratively within a team; strong organizational skills.
• Open availability to meet business needs and ability to lift 0-25 lbs without assistance.