Sales & Service Technician

Dyson GmbH; Union City, San Francisco (CA, CA); On-site; Full time

Job summary

A leading global technology enterprise is seeking a full-time Repair Services specialist in Union City. The role involves diagnosing and repairing a range of Dyson products while also managing inventory and communicating with customers. Applicants should possess strong customer service skills and the ability to troubleshoot effectively. The position includes an attractive hourly rate plus bonus opportunities and a comprehensive benefits package.

Benefits

401K with up to a 4% match

Life Insurance and AD&D

FSA and HSA

Paid Time Off

Pre-tax Commuter Benefits

Child Care Leave Program

Wellness Program

Healthcare Coverage Options

Short-Term and Long-Term Disability

Qualifications

• 6+ months in a customer service or sales related position.
• Basic electrical and mechanical knowledge preferred.
• Ability to lift and move up to 50 lbs.

Responsibilities

• Diagnose and repair Dyson customer products.
• Manage parts usage and inventory.
• Input customer sales info into Dyson POS.

Skills

Customer Service

Troubleshooting

Communication Skills

Basic Electrical Knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Dyson POS System

Job description

Salary : $21.00 - $23.00 hour + bonus opportunity Team : Repair Services Location : United States - San Francisco Union City Service Center

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role:

This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.

Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products

Properly manage parts usage and inventory as required and/or directed

Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates

Input customer sales information into Dyson POS system in order to process orders efficiently

Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary

Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Service Team in escalated repair instances

About you

6+ months in a customer service and/or sales related position

High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred

Strong written, verbal and interpersonal communication skills; strong presentation skills required

Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

• 401K with up to a 4% match

• Company paid Life Insurance and AD&D

• Flexible Savings Account (FSA) and Health Savings Account (HSA)

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and

Vacation Time

• Pre-tax Commuter Benefits (applicable areas only)

• Generous Child Care Leave Program

• Wellness Program

• Multi-Level Healthcare Coverage Options

• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.