Sales & Service Technician

Dyson GmbH; Union City (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Kundenservice-Mitarbeiter, der bereit ist, in einem dynamischen Umfeld zu arbeiten. In dieser Vollzeitposition sind Sie für die Diagnose und Reparatur von Dyson-Produkten verantwortlich und tragen zur Umsatzsteigerung durch effektive Kundenkommunikation bei. Mit einem wettbewerbsfähigen Stundenlohn und einem umfassenden Leistungspaket bietet diese Rolle die Möglichkeit, sich in einem kreativen und unterstützenden Team weiterzuentwickeln. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für Technik verfügen, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

401K mit bis zu 4% Matching

Unternehmensfinanzierte Lebensversicherung

Flexible Gesundheitskonten

Bezahlte Freizeit

Kindergartenurlaub

Wellness-Programm

Krankenversicherung

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice oder Verkauf erforderlich.
• Starke Fehlerbehebungskompetenzen und grundlegende elektrische/mechanische Kenntnisse.

Responsibilities

• Diagnose, Fehlersuche und Reparatur von Dyson-Kundenprodukten.
• Verwalten der Teileverwendung und des Inventars.

Skills

Kundenservice

Verkauf

Fehlerbehebung

Kommunikationsfähigkeiten

Microsoft Office

Education

High School Diploma oder gleichwertig

Tools

Dyson POS-Systeme

SharePoint

Job description

Salary : $21.00 - $23.00 hour + bonus opportunity

Team : Customer Service and Inside Sales

Location : United States - San Francisco Union City Service Center

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to foster collaboration, development, and learning among our team members. Having everyone on campus together helps us nurture a vibrant social and dynamic environment.

About the role:

This is a full-time position requiring weekend and evening hours, with a competitive hourly rate plus an annual bonus opportunity.

Responsibilities include diagnosing, troubleshooting, and repairing Dyson customer products such as vacuums, fans, air purifiers, and hair dryers.

Manage parts usage and inventory as required.

Communicate product information to promote cross-selling and drive revenue.

Input customer sales data into Dyson POS systems for efficient order processing.

Submit regular reports on products and customers serviced; complete other reporting as needed.

Ensure all activities align with Dyson service standards and communicate effectively within the team.

Assist the Service Team with escalated repairs.

About you

Minimum of 6 months experience in customer service and/or sales roles.

Strong troubleshooting skills for product faults; basic electrical and mechanical knowledge preferred.

Excellent written, verbal, and interpersonal communication skills; strong presentation skills required.

Proficiency in Microsoft Office (Word, Outlook, Excel); SharePoint experience is a plus.

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required.

You must be at least 18 years old.

Benefits

Dyson offers a comprehensive benefits package including:

• 401K with up to 4% match
• Company-paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Paid Time Off including holidays, sick, and vacation
• Pre-tax Commuter Benefits (where applicable)
• Child Care Leave Program
• Wellness Program
• Healthcare Coverage Options
• Disability Benefits

Equal Opportunity Employment

Dyson is an equal opportunity employer. We value diversity and inclusion and welcome applications from all backgrounds. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics.

Our Inspiration

In 1978, James Dyson was inspired by industrial cyclone technology to develop innovative vacuum cleaners, starting a journey of technological innovation that continues today.