Sales & Service Technician

Dyson GmbH; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading global enterprise in beauty and technology seeks passionate individuals for a full-time Customer Service and Inside Sales position in Los Angeles. This role involves troubleshooting, managing inventory, and providing exceptional service while working with cutting-edge products. Ideal candidates will have strong communication skills and a high school diploma, with the opportunity for bonuses and comprehensive benefits.

Benefits

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA)

Health Savings Account (HSA)

Competitive Paid Time Off Benefits

Pre-tax Commuter Benefits

Generous Child Care Leave Program

Wellness Program

Multi-Level Healthcare Coverage Options

Company paid Short-Term and Long-Term Disability

Qualifications

• 6+ months in customer service or sales.
• Basic electrical and mechanical knowledge preferred.
• Ability to lift and move up to 50 lbs.

Responsibilities

• Responsible for diagnosis and repair of Dyson products.
• Manage parts usage and inventory.
• Input customer sales information into POS system.

Skills

Troubleshooting

Communication

Customer Service

Sales

Education

High School Diploma or equivalent

Tools

Microsoft Office

SharePoint

Job description

Salary : $21.00 - $23.00 hour + bonus opportunity Team : Customer Service and Inside Sales Location : United States - Los Angeles Santa Fe Spring Service Center

About us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.

We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people.

Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.

About the role:

This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.

Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products

Properly manage parts usage and inventory as required and/or directed

Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates

Input customer sales information into Dyson POS system in order to process orders efficiently

Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary

Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Service Team in escalated repair instances

About you

6+ months in a customer service and/or sales related position

High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred

Strong written, verbal and interpersonal communication skills; strong presentation skills required

Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

• 401K with up to a 4% match

• Company paid Life Insurance and AD&D

• Flexible Savings Account (FSA) and Health Savings Account (HSA)

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and

Vacation Time

• Pre-tax Commuter Benefits (applicable areas only)

• Generous Child Care Leave Program

• Wellness Program

• Multi-Level Healthcare Coverage Options

• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

There’s a Harrier Jump Jet guarding reception at Dyson HQ in the UK. It’s an inspiration to Dyson engineers, but also a reminder of what happens when you lose your resolve.