Sales & Service Technician

MedStar Health; Lakeville (MN); On-site; Full time

Job summary

MedStar Health is seeking a Sales & Service Technician to install, maintain, and repair broadband services. This role involves working with both residential and business clients, requiring skills in telecommunications installation and a strong customer service orientation. Candidates must have a high school diploma and experience in the field, along with the ability to work outdoors in various conditions.

Qualifications

• Experience in telecommunications installation and maintenance required.
• Must complete pole climbing certification.
• Valid driver's license required.

Responsibilities

• Install and maintain broadband services for residential/business.
• Perform cable construction and maintenance work.
• Support promotion of company products and services.

Skills

Telecommunications installation

Maintenance

Customer service

Education

High School Diploma or equivalent

Tools

Cable Locator

Ladder

Hand Tools

Job description

Sales & Service Technician

Job ID: SALES012984
Job Title: Sales & Service Technician
Location: 21017 HERON WAY, STE 111, LAKEVILLE, MN 55044
Union: CWA 7270 - CBA 310
Hiring Manager: Frank Sieben
# of Openings: 1
Internal Posting Dates: 5/13/25-5/26/25
Wage Range: $17.06 - $39.32 per hour

Sales & Service Technician

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

Duties include, but are not limited to, the following:

• Driving: Frequent


• Travel: Moderate


• Install and maintain inside wire for residential/business broadband (HSI/Video) service


• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.


• Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers


• Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units


• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics


• Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements


• Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add


• Place aerial and buried plant and service drops


• Navigate web, set up Business/Residential computers and demonstrate to customers


• Support and actively participate in the promotion of Company products and services


• Must be able to adapt to changes in the business that include advances in technology and new skills and procedures


• Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Qualifications:

• High School Diploma or equivalent


• Experience in telecommunications installation and maintenance


• Basic keyboard and software skills


• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear


• Must complete company provided training and demonstrate ability to complete full installs


• Ability to work independently and desire to work 'face-to-face' with customer


• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces


• Valid driver's license and satisfactory driving record; CDL preferred


• Must be available for flexible scheduling, holidays, after hours and call-outs


• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements:

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used:

• Cable Locator


• Hand Tools


• Hand Held Terminal


• Various Test Equipment


• 4 Tel Test System


• Laptop Computer


• Splicing Equipment


• Fiber Optic Testing Equipment

Frontier Communications is an equal opportunity employer. Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.

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