Sales & Service Specialist

Golf Ranch; Phoenix (AZ); Hybrid; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Unlimited free buckets

50% off food and beverages

25% off merchandise and retail

One free on-shift meal

Predictable scheduling

On-the-job training

Job summary

Golf Ranch is seeking a Sales and Service Specialist in Phoenix, AZ. You will be the first impression for guests, delivering friendly service and guiding them toward experiences like Ranch Pass memberships, events, or bucket packages.

Ideal candidates are curious, service-minded, and confident in communicating with guests. You will handle front desk transactions, promote programs, and collaborate with team members to ensure a smooth guest experience across shifts.

Qualifications

• 1-2 years in customer service or hospitality.
• Able to multitask in a fast-paced setting.
• Comfort learning POS, booking, or membership platforms.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with check-in to ensure a welcoming first impression.
• Provide accurate information about Golf Ranch offerings, memberships, events, and promotions.
• Drive guest engagement by building connections and guiding purchases without pressure.

Skills

Guest service

Communication

Multitasking

POS systems

Tools

POS systems

Booking software

CRM software

Job description

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you're invited!

Who We Are

At Golf Ranch, we're in love with the game of golf and we're on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and everyone feels like they belong.

Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences.

Ready to work where good vibes and great people come standard?

Who You Are

The Sales and Service Specialist is the first impression of Golf Ranch—combining exceptional hospitality, product knowledge, and a natural ability to connect with guests. This person thrives on delivering great service while guiding guests toward experiences that enhance their time on-site, whether that's learning about Ranch Pass memberships, events, or the perfect way to spend a bucket of balls.

Our ideal team member is curious, service-minded, and confident in communicating with guests. You'll be the go-to person for questions, recommendations, and transactions—helping guests feel informed, valued, and excited to return.

What You'll Do

Guest Experience & Service

• Greet guests warmly, assist with check-in, and make sure everyone feels welcome from the moment they arrive
• Provide accurate, friendly information about Golf Ranch offerings, including memberships, events, and promotions
• Build genuine connections with guests, fostering a sense of belonging and enthusiasm for the Golf Ranch community

Sales & Communication

• Guide guests toward purchases that enhance their visit, from memberships to gift cards and experiences—always focusing on connection over pressure
• Accurately handle transactions, payments, and inquiries at the front desk with professionalism and efficiency
• Promote ongoing programs and events with enthusiasm and knowledge

Operations & Collaboration

• Support the flow of daily operations, assisting across the range, concession, or retail areas as needed
• Work closely with teammates and managers to ensure a smooth guest experience and seamless communication across shifts
• Contribute ideas to improve sales processes and service delivery

Events & Promotions

• Assist in preparing for and supporting special events, leagues, and group outings
• Bring energy and attention to detail to make every event feel well-run and memorable

Requirements

What you'll need

• A warm, approachable personality with strong communication skills
• Ability to multitask and maintain professionalism in a fast-paced setting
• Comfort learning new systems (POS, booking, or membership platforms)
• Schedule flexibility including evenings, weekends, and holidays

Bonus Points

• Passion for golf, sports, or community-driven experiences
• Experience in point-of-sale, booking, or CRM software
• Customer service or retail experience, ideally in hospitality, recreation, or entertainment

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods of time
• Ability to lift, carry, bend, and set up items weighing up to 50 pounds
• Comfort working in a high-volume, fast-paced environment, including outdoors in varying weather conditions

These points highlight the core parts of the job, but day-to-day duties may shift. We're committed to providing reasonable accommodations so team members of all abilities can succeed.

Benefits

• Competitive hourly pay
• Unlimited free buckets to enjoy outside of work
• 50% off food and beverages
• 25% off merchandise and retail
• One free on-shift meal from our beloved concession container
• Predictable scheduling you can plan around
• On-the-job training and career development opportunities

Why Golf Ranch?

At Golf Ranch, work, play, and growth go hand in hand. Our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection show up every day in how we treat our guests and how we treat each other. Along with a supportive team environment, we offer:

Our Commitment

Golf Ranch is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.