Sales & Service Representative (Universal Banker)

First Citizens Bank; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking bank as a Sales and Service Representative, where your people skills will shine. In this role, you will engage with customers to understand their banking needs, provide exceptional service, and facilitate their awareness of various bank capabilities. This position offers a dynamic environment where adaptability and teamwork are key to success. If you thrive in a collaborative atmosphere and are eager to make a difference in customers' financial journeys, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required with customer service experience preferred.
• Experience in banking and cash handling is a plus.

Responsibilities

• Engage customers to understand their banking needs and preferences.
• Process transactions accurately and efficiently.
• Facilitate customer education on bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and 0 years of experience in 6 months customer service

Preferred Area of Experience:

- Banking

- Cash Handling & counting

- Customer service

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.