Sales & Service Representative (Teller)

First Citizens Bank; Hillsborough (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading bank as a Sales and Service Representative, where you'll engage with customers, process transactions, and support sales efforts. This role requires strong communication and customer service skills, with opportunities for growth and development in a dynamic branch environment.

Benefits

Competitive benefits program

Qualifications

• At least 6 months of customer service experience.
• Preferred experience in sales.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately and efficiently.
• Facilitating customer awareness of bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Key Skills and Qualities

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with team members and across functions
• Flexibility: Capable of handling multiple demands and shifting priorities efficiently
• Agility: Able to process information and resolve problems quickly

Responsibilities

The essential functions of the job include, but are not limited to:

• Engaging customers to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other team members or bank partners for solutions to their financial needs

Qualifications

High School Diploma or GED and at least 6 months of customer service experience.

Preferred experience in sales is a plus.

Skills required include financial literacy and knowledge of retail banking products and services.

Additional Information

Benefits are an integral part of total rewards. First Citizens Bank offers a competitive and thoughtfully designed benefits program to meet our associates' needs. More information can be found at https://jobs.firstcitizens.com/benefits.