SALES & SERVICE REPRESENTATIVE - ST JOHN

First Bank; United States Virgin Islands; On-site; USD 32,000 - 52,000; Full time

Job summary

First Bank is seeking a Sales and Service Representative to promote banking products and services through direct sales, referrals, and marketing campaigns. The role involves building client relationships, processing accounts and loans, and ensuring compliance with policies and regulations.

Under the guidance of the Branch Sales Assistant Manager, you will participate in sales-driven activities to achieve branch goals while providing excellent service and accurate data entry.

Qualifications

• High School Diploma or equivalent with 2–3 years in financial services or sales.
• Experience assessing client needs to sell, refer or cross-sell bank products.
• Ability to work flexible and non-traditional hours including weekends and holidays.

Responsibilities

• Attends and orients clients to bank products and services to affect the sales of bank products and services.
• Responds to routine client inquiries and seeks guidance for issues beyond authority.
• Develops and retains relationships with clients and presents alternatives to their needs.
• Gathers information from clients and performs data entry for account openings.
• Processes loan applications and ensures timely closing and disbursement.
• Verifies availability of checking account funds and maintains records.
• Complies with banking laws and regulations and prepares production reports.
• Supports branch sales culture and administrative procedures.

Skills

English proficiency

Customer service

Banking product knowledge

Interpersonal skills

Analytical thinking

Time management

Regulatory knowledge

Teamwork

Communication

Education

High School Diploma

Associate’s Degree

Job description

JobSummary

TheSales and Service Representative, under the direction and guidance of theBranch Sales Assistant Manager, promotes all banking products and servicesthrough direct sales, referrals, and participation in marketing campaigns inaccordance with the organization’s sales culture to achieve personal and branchgoals, while ensuring compliance with policies and regulations.

Essential Responsibilities

• Attends and orients clients to bank products and services to affect the salesof bank products and services.
• Responds to and resolves routine client inquiries, informing andseekingguidance from management regarding the resolution of inquiries orissuesbeyond scope of authority.
• Develops and retains relationships with clientsand presents alternatives to their needs.
• Gathers information from clients and performsdataentry/keyboarding functions to affect the establishment of accounts,ensuring adherence to bank and regulatory account opening requirements andother organizational requirements.
• Affects application processing in accordancewith established documentation requirement procedures and performs functions to affectthetimely closing and disbursement of loan products.
• Verifies client’s availability of checking accounts funds.
• Maintains alog of the work area documents and forms.
• Complies with all related laws and regulations including but notlimitedto the Bank Secrecy Act, Truth in Savings, Truth in Lending andCommunityReinvestment Act.
• Prepares and submits production reports.
• Complieswith and supports the Branch Sales Culture,working plans andadministrative procedures, including but not limited to the Total Quality Program.

OtherResponsibilities

• Performs greeter duties when needed, ensuring compliance with theorganization’s service quality agenda.
• Assists management with special projects and tasks as requested.
• Performs other related duties as assigned.

Independence of Judgment

Very little exercise of independent discretion; the independence ofjudgment for this position is limited to defined and documented guidelines,policies and procedures. This position receives direction and guidancefrom members of the branch management team.

SupervisoryResponsibilities

Thisposition has no direct supervisory responsibilities.

Competencies

• Knowledge of the structure and content of the English language includingthe meaning and spelling of words, rules of composition, and grammar; theability to speak and comprehend the English language.
• Computer literate and proficient in keyboarding
• Interpersonal, organizational, and listening skills
• Knowledge of banking laws and regulations
• Knowledge of banking products and services
• Knowledge of administrative and clerical procedures; managing files and records; and other related functions
• Team work orientation
• Analytical, thinkingcapability
• Customer service orientation

Impact of Errors

The impact of errors of this position could affect activities related tothe position, unit and other departments, and the image of theorganization. Errors have financial, legal and regulatory implications.

Physical Demands

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties of this job. The employee isthis position is required to sit, stand, walk, use hands and fingers to performdata entry activities, reach, handle and manipulate objects; hear, and speak.Specific vision abilities required by this job include close and distancevision.

Minimum Requirements

High School Diploma from an accredited institution and 2 to 3 yearsexperience working in a financial services, sales or customer serviceenvironment or Associate’s Degree from an accredited institution of higherlearning

Experience in assessing clients needs to sell, promote, refer or cross sellvarious bank products and services

Ability to work flexible and non-traditional hours, including Saturday, Sundayand holidays

Disclaimer:

The above statements are intended to describe the general nature and level ofwork being performed by peopleassigned to this job. They are notindented to be an exhaustive list of all responsibilities, duties, skillsrequired of personnel so classified. The reporting relationship may notreflect the most recent changes tothe corporate reporting structure.

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