Sales & Service Representative I

Kennebunk Savings Bank; Stratham (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kennebunk Savings Bank is seeking a customer-focused professional to process transactions, open new accounts, and provide service excellence at our Stratham branch.

You will meet customer needs by recommending products, resolving issues quickly, and supporting branch operations. Prior banking exposure and strong communication are preferred for success in a fast-paced team environment.

Qualifications

• 1–2 years of related experience in financial services
• Experience in a professional, service-focused and fast-paced environment
• High school diploma or GED required
• Knowledge of banking products and services is a plus

Responsibilities

• Process deposits, withdrawals, and loan payments; open new accounts
• Provide superior customer service and resolve issues promptly
• Cross-sell products and refer customers to other business lines as needed
• Oversee daily branch responsibilities in the absence of management

Skills

Confidentiality

Communication

Organization

Attention to detail

Analytical thinking

Adaptability

Banking regulations knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Scope of Work

The individual in this role will be proficient in processing transactions, including new account opening, customer service interactions, and problem resolution. The individual will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a superior level of customer service. This position may oversee daily branch responsibilities in the absence of management.

Essential Functions (3)

• Sales - Responsible for the sale and service of all deposit and consumer loan products and provides qualified referrals to other business lines. Meets assigned sales and referral goals.
• Customer Experience - Displays the following attributes: friendly, outgoing, projects a positive image, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.
• Team Support - Provides support and assistance to other branch staff by maintaining proficiency with technology, policies and procedures in order to process a variety of transactions accurately and efficiently. Such transactions may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults. This individual may oversee daily branch responsibilities in the absence of management, including opening and closing the branch.

Other Duties & Responsibilities

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Certifications & Licenses Required

Not Applicable

Desired Knowledge, Skills & Abilities

• Displays high level of regard for trust and confidentiality
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of banking regulations is preferred
• Ability to adapt to change

Desired Job Experience

• 1-2 years of related experience in financial services
• Experience in a professional, service focused and fast-paced environment

Desired Education

• High school or General Education Diploma

Working Conditions & Minimum Physical Requirements

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion

Core Values

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values- Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions - from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

Accessibility Statement

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.