Sales & Service Platform Analyst — AI-Driven Config

ADT; Boca Raton (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

ADT is seeking a technically adept Analyst II to operate as a functional SME across Salesforce, CPQ, and integration environments. In a pod model, you will translate product logic into precise configuration and platform mappings, while collaborating with POs and Lead Engineers to ensure clarity and quality.

Your responsibilities include basic platform configuration, troubleshooting, API testing with Postman, and leveraging AI tools to accelerate data mapping, testing, and documentation within

Qualifications

• 2+ years of experience as Technical/Systems/Functional Analyst in an agile pod.
• Hands-on Salesforce CRM administration (objects, fields, layouts, flows).
• Experience with API testing using Postman or equivalent.

Responsibilities

• Translate product logic into system configurations and platform mappings.
• Refine requirements with PO/PM and ensure engineering readiness.
• Document data relationships and mapping patterns across applications.

Skills

Analytical thinking

Collaboration

Requirements refinement

Technical documentation

Tools

Salesforce CRM administration

Postman API testing

MuleSoft APIs

Copado

Jira

Job description

ADT is seeking a technically adept Analyst II to operate as a functional SME across Salesforce, CPQ, and integration environments. In a pod model, you will translate product logic into precise configuration and platform mappings, while collaborating with POs and Lead Engineers to ensure clarity and quality.

Your responsibilities include basic platform configuration, troubleshooting, API testing with Postman, and leveraging AI tools to accelerate data mapping, testing, and documentation within