Sales & Service Manager - Westfield Topanga

Alo Yoga; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Sales & Service Manager to join their team at Westfield Topanga. This full-time role is pivotal in driving sales and enhancing guest experiences. The ideal candidate will have a strong retail leadership background, excellent communication skills, and a commitment to fostering a positive environment for both guests and team members. With a focus on operational efficiency and talent development, you will collaborate closely with the General Manager to implement effective sales strategies. Join a company that values mindful movement and community impact, and be part of a dynamic team that promotes personal and professional growth.

Benefits

Employee discounts

Free membership to Alo Moves

Competitive health plans

401K with company matching

Monthly incentives

Clothing allowance

Free yoga classes

Qualifications

• 3-5 years of retail or related leadership experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead the Sales & Service team to deliver an outstanding guest experience.
• Monitor and manage budgets, sales metrics, and reporting.

Skills

Retail Leadership

Interpersonal Skills

Communication Skills

Multitasking

Time Management

Physical Capability

Tools

MS Office

Job description

Sales & Service Manager - Westfield Topanga

Join to apply for the Sales & Service Manager - Westfield Topanga role at Alo Yoga

Sales & Service Manager - Westfield Topanga

2 days ago Be among the first 25 applicants

Join to apply for the Sales & Service Manager - Westfield Topanga role at Alo Yoga

WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW
The Sales & Service Manager is a key member of the store leadership team, responsible for executing Alo’s business and guest experience strategy. This role is passionate about sales, guest experience, and talent development, ensuring exceptional customer service. Responsibilities include moving throughout the store, assisting guests, maintaining store cleanliness and safety, and supporting operational efficiency.

Key Responsibilities

• Identify and address sales opportunities, partnering with the General Manager to improve processes
• Lead the Sales & Service team to deliver an outstanding guest experience through coaching and feedback
• Build and maintain strong client relationships daily
• Ensure effective sales floor coverage and support sales initiatives
• Collaborate with the General Manager to develop and implement sales strategies

Business Leadership

• Represent the store in meetings and conference calls with the General Manager
• Monitor and manage budgets, sales metrics, and reporting, supporting planning and review processes

People Leadership

• Lead the team to embody Alo’s mission and principles, fostering communication and accountability
• Develop talent through coaching, training, and succession planning
• Create effective schedules aligned with business needs

Partner Collaboration

• Support operational efficiency through execution of the Alo Sales and Service Model
• Work cross-functionally with business partners to meet organizational goals

Qualifications

• 3-5 years retail or related leadership experience
• Proficiency in MS Office
• Excellent interpersonal and communication skills
• Ability to multitask in a dynamic environment
• Strong work ethic, time management, and accountability
• Ability to lift up to 50 pounds and perform physical tasks

Schedule & Availability

Full-time employees should be available for opening, closing, weekend shifts, and during the holiday blackout period from Thanksgiving week through early January.

Benefits & Compensation

• Employee discounts and free membership to Alo Moves
• Competitive health plans and additional benefits
• 401K with company matching
• Monthly incentives and clothing allowance
• Free yoga classes at our Sanctuaries

The base pay ranges from $32.00 to $36.06 per hour, with eligibility for monthly bonuses. Total rewards include clothing allowance, employee discounts, 401K, health plans, and more.

Additional Details

Position level: Mid-Senior; Employment type: Full-time; Industry: Retail Apparel and Fashion.

We encourage referrals to increase your chances of interviewing. Notify about new jobs in Los Angeles, CA.

Equal Opportunity Employer

We do not discriminate against applicants based on race, color, creed, religion, sex, or other protected statuses.