Sales & Service Manager - The Forum Carlsbad

Alo Yoga; Carlsbad (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in retail apparel is seeking a Sales & Service Manager at The Forum Carlsbad. The role involves leading the customer service team, achieving sales targets, and developing talent, while ensuring operational efficiency. Ideal candidates will have retail leadership experience and strong communication skills.

Benefits

Employee discount on Alo Yoga

Free access to Alo Moves

Medical, dental, vision plans

401K with company match

Free yoga classes

Qualifications

• 3-5 years retail or related leadership experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to handle multiple priorities in a dynamic environment.

Responsibilities

• Lead the Sales & Service team to deliver exceptional guest experience.
• Monitor and manage budgets, reports, and key metrics.
• Ensure team embodies Alo's mission and values.

Skills

Interpersonal skills

Communication skills

Time management

Accountability

Strong work ethic

Tools

MS Office

Job description

Sales & Service Manager - The Forum Carlsbad

1 week ago Be among the first 25 applicants

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW
The Sales & Service Manager is a key member of the store leadership team responsible for executing Alo’s business and guest experience strategies. This role is passionate about achieving sales targets, delivering exceptional guest service, and developing talent aligned with Alo’s values. The role involves active movement around the store, including sales floor and back of house, and taking initiative to maintain a clean, safe, inviting, and efficient environment when not assisting guests.

Sales & Service Leadership Responsibilities

• Investigate and address sales opportunities, collaborating with the General Manager to improve processes or systems.
• Lead the Sales & Service team to deliver an outstanding guest experience through connection and product education, providing coaching and feedback.
• Build and maintain relationships with customers daily.
• Ensure adequate sales floor coverage through workforce planning and sales initiatives.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.

Business Leadership Responsibilities

• Represent the store in meetings and calls alongside the General Manager.
• Monitor and manage budgets, reports, and key metrics such as expenses and sales performance, contributing to quarterly planning.
• Plan for future business needs to ensure sustained performance.

People Leadership Responsibilities

• Ensure the team embodies Alo's mission and values, effectively communicating our purpose to guests.
• Lead team through accountability, coaching, talent development, and effective communication.
• Develop internal talent pipelines via succession planning and recruitment strategies.
• Create schedules aligned with business priorities in partnership with management.

Business Partner Responsibilities

• Oversee execution of key deliverables within the Alo Sales and Service Model to maintain operational efficiency.
• Collaborate with and support the General/Store Manager’s vision and cross-functional initiatives.
• Balance organizational needs with brand culture.

Qualifications

• 3-5 years retail or related leadership experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to handle multiple priorities in a dynamic environment.
• Strong work ethic, time management, and accountability.
• Must be able to move actively within the store, lift up to 50 pounds, and perform physical tasks such as climbing and bending.

Schedule & Availability

Availability for opening, closing, and weekend shifts is required. Must be able to work during the holiday season, including Black Friday and the first week of January.

Perks & Compensation

• Employee discount on Bella+Canvas, Alo Yoga, and free access to Alo Moves.
• Medical, dental, vision plans, and additional benefits like mental health support and parental resources.
• 401K with company match.
• Monthly store incentives and clothing allowance.
• Free yoga classes at our Sanctuaries.

The base pay ranges from $32.00/hr to $36.06/hr, with eligibility for monthly bonuses. Total rewards include benefits, discounts, and more.

Additional Information

Equal Opportunity Employer. Review our California Job Applicant Privacy Policy.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Retail Apparel and Fashion

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