Sales & Service Manager - Market Street at Lynnfield

Alo Yoga; Lynnfield (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Sales & Service Manager to elevate guest experiences and drive business success. This role is pivotal in leading the store's sales initiatives, ensuring operational efficiency, and developing team talent. With a focus on mindful movement and community engagement, the company offers a dynamic environment where your leadership will directly impact guest satisfaction and business growth. If you're ready to inspire a team and contribute to a meaningful mission, this opportunity awaits you.

Benefits

Employee discounts

Free membership to Alo Moves

Access to streaming classes

Competitive health insurance options

Mental health support

401K with company match

Monthly incentives

Clothing allowance

Free yoga classes

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Ability to handle multiple tasks in a dynamic environment.

Responsibilities

• Lead the sales and service team to deliver excellent guest experiences.
• Manage budgets and report on business metrics such as sales performance.

Skills

Retail Leadership

Interpersonal Skills

Communication Skills

Time Management

Sales Strategies

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Office Suite

Job description

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WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s values. The role’s main goal is to ensure an exceptional guest experience. Responsibilities include engaging actively with guests, maintaining store cleanliness and safety, and supporting sales initiatives.

Key Responsibilities

1. Sales & Service Leadership:
   • Investigate sales opportunities and partner with the General Manager to address process or system gaps.
   • Oversee the sales and service team to deliver excellent guest experiences, coach team members, and support sales initiatives.
   • Build and maintain client relationships daily.
   • Ensure effective coverage on the sales floor through workforce planning.
   • Collaborate with the General Manager on sales and service strategies and their implementation.
2. Business Leadership:
   • Participate in meetings and conference calls with the General Manager.
   • Assist in managing budgets, reporting, and business metrics such as expenses and sales performance.
   • Plan for future business needs to maintain optimal performance.
3. People Leadership:
   • Lead the team to embody Alo's mission and principles, communicate effectively, and develop talent.
   • Plan internal and external talent pipelines through succession planning and recruitment.
   • Create effective schedules aligned with business needs in partnership with the store leadership.
4. Business Partnering:
   • Execute deliverables related to the Alo Sales and Service Model, ensuring operational efficiency.
   • Work cross-functionally with business partners to support organizational goals.
   • Navigate organizational structure balancing business needs with brand culture.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• Strong work ethic, time management, and personal accountability.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and standing for long periods.

Schedule & Additional Details

Full-time employees are expected to be available for opening, closing, and weekend shifts, including during the holiday season from Thanksgiving through early January.

Perks & Benefits

• Employee discounts, free membership to Alo Moves, and access to streaming classes.
• Competitive health insurance options and mental health support.
• 401K with company match.
• Monthly incentives, clothing allowance, and free yoga classes.

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