Sales & Service Manager - Flatiron

Alo Yoga; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Service Manager to join their leadership team. This full-time role focuses on enhancing guest experiences through effective sales strategies and team leadership. The ideal candidate will have a strong retail background, exceptional interpersonal skills, and a passion for fostering a positive environment. With a commitment to mindful movement and community, this company offers a supportive atmosphere where your contributions can make a real difference. Enjoy a range of benefits including discounts, health plans, and free yoga classes while helping to shape the guest experience in a vibrant retail setting.

Benefits

Employee Discounts

Fitness Memberships

Health Plans

401K

Incentives

Clothing Allowance

Free Yoga Classes

Qualifications

• 3-5 years of retail or related leadership experience required.
• Proficiency in MS Office and excellent communication skills.

Responsibilities

• Lead the sales and service team to deliver excellent guest experiences.
• Monitor and manage budgets and metrics for future business needs.

Skills

Retail Leadership

Sales Strategies

Interpersonal Skills

Communication Skills

Time Management

Adaptability

Education

3-5 years of retail leadership experience

Tools

MS Office

Job description

Join to apply for the Sales & Service Manager - Flatiron role at Alo Yoga

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Manager is a key member of the store leadership team, responsible for implementing Alo’s business and guest experience strategies. This role requires a passion for sales, guest experience, and talent development, with a focus on ensuring exceptional guest service. The role involves active movement within the store, including sales floor and back of house, and taking initiative to maintain a clean, safe, inviting, and efficient environment.

Responsibilities

1. Sales & Service Leadership: Investigate sales opportunities, partner with the General Manager to address process gaps, oversee the sales and service team to deliver excellent guest experiences, build client relationships, and develop sales strategies.
2. Business Leadership: Represent the business in meetings, monitor and manage budgets and metrics, and plan for future business needs.
3. People Leadership: Lead the team through coaching, development, and communication; establish internal and external talent pipelines; create effective schedules.
4. Business Partnering: Execute the sales and service model, collaborate with cross-functional partners, and align with organizational goals.

Qualifications

• 3-5 years of retail or related leadership experience
• Proficiency in MS Office
• Excellent interpersonal and communication skills
• Ability to handle multiple tasks and adapt to change
• Strong work ethic, time management, and accountability
• Physical ability to move and lift up to 50 pounds, and to stand and move throughout shifts
• Alignment with Alo’s guiding principles

Schedule & Benefits

Full-time schedule requiring availability for opening, closing, and weekend shifts, including during holiday seasons. Perks include employee discounts, fitness memberships, health plans, 401K, incentives, clothing allowance, and free yoga classes. Compensation ranges from $60,000 to $75,000 annually, with potential bonuses and additional benefits.

Additional Details

Position is classified as Mid-Senior level, full-time, in the retail apparel and fashion industry. All applicants are encouraged to review our privacy policy and understand our commitment to equal opportunity employment.