Sales & Service Lead - Westfield Roseville Galleria

Alo Yoga; Roseville (CA); On-site; Full time

Job summary

A leading company in the retail apparel sector seeks a Sales & Service Lead to enhance guest experiences in Roseville. This role emphasizes leadership, customer engagement, and operational excellence. The ideal candidate will foster an exceptional guest experience, manage team dynamics, and utilize metrics for continuous improvement.

Benefits

Generous employee discount

Free membership to Alo Moves

401K with company matching

Competitive medical, dental, and vision plans

Monthly Store Incentives

Qualifications

• 2+ years experience in a client-centric sales environment.
• Proven leadership capabilities with excellent decision making.
• Self-motivated and goal-oriented.

Responsibilities

• Ensure an exceptional guest experience through product education and service.
• Lead Sales & Service Associates and oversee daily operations.
• Analyze reports to support business-driving strategies.

Skills

Interpersonal skills

Customer service

Leadership

Communication

Analytical skills

Education

High School Diploma

Job description

Sales & Service Lead - Westfield Roseville Galleria

Sales & Service Lead - Westfield Roseville Galleria

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  
  

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  
  

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
  
  

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
  
  

Sales & Service Lead Qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alo’s guiding principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
  
  

Sales & Service Lead Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, Alo does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries
  
  

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Roseville, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

Please review our company California Job Applicant Privacy Policy HERE.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Alo Yoga by 2x

Sign in to set job alerts for “Services Sales Lead” roles.

West Sacramento, CA $61,000.00-$90,000.00 8 hours ago

Sacramento, CA $61,000.00-$90,000.00 3 weeks ago

Regional Vice President-Coldwell Banker Realty - Sac/Tahoe Region

Territory Sales Manager - Non-Destructive Testing Systems

West Sacramento, CA $69,875.00-$90,000.00 2 weeks ago

Sacramento, CA $120,000.00-$150,000.00 5 hours ago

Clinical Applications Consultant (Autoimmunity Experience Required)

Director, Negotiations, Strategy & Coaching

Operations Supervisor (Job Coach) Sacramento, CA Deseret Industries

Public Relations Account Manager (Enterprise, Financial Services, Security)

Sacramento, CA $90,000.00-$105,000.00 3 weeks ago

Roseville, CA $50,000.00-$150,000.00 4 months ago

Rocklin, CA $104,000.00-$134,000.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.