Sales & Service Lead - Aventura Mall

Alo Yoga; Aventura (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the wellness sector is seeking a Sales & Service Lead to elevate the guest experience. This full-time role involves leading a team to foster a service-oriented environment, ensuring guest engagement, and driving sales initiatives. You'll collaborate with various departments to meet business needs while inspiring your team to provide exceptional service. If you are passionate about mindful movement and have a strong background in client-centric sales, this opportunity is perfect for you. Join a company that values personal growth and community well-being!

Benefits

Employee discounts

Free membership to Alo Moves

Competitive health benefits

Mental health resources

Parental support

401K with company match

Monthly incentives

Clothing allowance

Free yoga classes

Qualifications

• 2+ years experience in a client-centric sales environment.
• Proven leadership with excellent decision-making skills.

Responsibilities

• Lead an exceptional guest experience through assessing guest connection.
• Build and maintain client relationships daily.
• Analyze reports to strategize and implement action plans.

Skills

Client-centric sales experience

Leadership skills

Interpersonal skills

Communication skills

Feedback receptiveness

Job description

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WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is essential to elevating the guest experience at Alo Yoga. They will ensure the achievement of targets for engagement, guest education, and interaction, foster a service-led environment on the sales floor, and create a sanctuary that differentiates Alo from other retailers.

RESPONSIBILITIES

Sales & Service Leader

• Lead an exceptional guest experience through assessing guest connection and product education, supporting team feedback and coaching
• Build and maintain client relationships daily
• Analyze reports to strategize and implement action plans targeting areas for improvement and growth
• Ensure effective sales floor coverage through workforce planning and leading selling initiatives

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory, supplies, vendor relationships, technology, and facilities
• Use business metrics to support strategies and drive results
• Assess and fulfill business needs dynamically on the retail floor

People Leader

• Lead by example, inspiring staff in daily operations and guest experience
• Oversee recruitment and development of Sales & Service Associates and Cashiers
• Provide ongoing feedback using performance tools to support individual growth

Business Partner

• Collaborate with Community & Studio, Operations, and Visual Leads for cross-training and execution of company directives

QUALIFICATIONS:

• 2+ years experience in a client-centric sales environment
• Proven leadership with excellent decision-making skills
• Receptive to feedback and eager to give feedback
• Energetic, enthusiastic, and able to incorporate fun into work
• Self-motivated with a results-driven mindset
• Excellent interpersonal and communication skills
• Aligned with Alo’s principles

Position is full-time, requiring 32-40 hours/week, with variable shifts including weekends and peak periods such as Black Friday and holiday season.

PERKS:

• Employee discounts and free membership to Alo Moves
• Competitive health benefits, mental health resources, and parental support
• 401K with company match
• Monthly incentives, clothing allowance, and free yoga classes