Sales & Service Lead - Abbot Kinney

Alo Yoga; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the retail apparel industry is seeking a Sales & Service Lead. This full-time role focuses on enhancing guest experiences, managing sales associates, and driving business strategies. Ideal candidates will have strong leadership skills and a client-centric approach. Perks include employee discounts, medical benefits, and a supportive work environment.

Benefits

Employee discounts

Free membership to Alo Moves

Medical, dental, vision plans

Mental health support

Parental benefits

401K with company matching

Monthly incentives

Clothing allowance

Free yoga classes

Qualifications

• At least 2 years of experience in a client-centric sales environment.
• Proven leadership and decision-making skills.

Responsibilities

• Lead an exceptional guest experience on the floor.
• Analyze reports to strategize and deliver results.
• Oversee the Sales & Service Associates and Cashiers.

Skills

Leadership

Communication

Client Relationship Management

Feedback Reception

Self-Motivation

Job description

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WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

RESPONSIBILITIES

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Build and maintain client relationships daily with our customers.
• Analyze reports to strategize and deliver results; support the implementation of action plans focusing on areas needing improvement and highlight growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and lead selling initiatives as needed.

Business Leadership

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure they are maintained and optimized.
• Leverage metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests dynamically on the retail floor.

People Leadership

• Lead by example and inspire staff in daily operations and guest experience.
• Oversee the Sales & Service Associates and Cashiers; responsible for recruitment and talent development.
• Use performance tools to evaluate staff and provide feedback for growth, in partnership with the store leader.

Business Partnership

• Collaborate with Community & Studio, Operations, and Visual Leads for cross-functional training and business execution.
• Implement company directives, projects, and initiatives with the Sales & Service Manager.

QUALIFICATIONS

• At least 2 years of experience in a client-centric sales environment.
• Proven leadership and decision-making skills.
• Receptive to feedback and eager to give it.
• High energy, enthusiasm, and ability to foster a fun work environment.
• Self-motivated with results-driven mindset.
• Excellent interpersonal and communication skills.
• Alignment with Alo’s guiding principles.
• Job Level: Associate

This full-time role requires 32-40 hours per week, including variable shifts, peak days, weekends, and during the Blackout period from Thanksgiving through early January.

Perks include:

• Employee discounts, free membership to Alo Moves, and streaming classes.
• Medical, dental, vision plans, mental health support, and parental benefits.
• 401K with company matching, monthly incentives, clothing allowance, and free yoga classes.

The base pay ranges from $22.00 to $26.00 per hour, with potential bonuses from store incentives. Additional rewards include clothing allowance, employee discounts, 401K, benefits, and more.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Apparel and Fashion