Sales & Service Advisor

Big Brand Tire & Service; Pasadena (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee discounts

ASE reimbursement

Career growth

Job summary

Big Brand Tire & Service is hiring a Service Advisor to greet guests and deliver a world-class service experience. You will act as the bridge between customer and technician, translating mechanical needs into clear, actionable recommendations and confidently selling tires, repairs, warranties, and services.

The role requires 1–3 years in automotive service sales or retail automotive, with strong customer service and communication skills.

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive.
• Strong customer service background with transferable sales skills.
• Excellent communication and organizational abilities.
• Self-starter with problem-solving ability and team orientation.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Serve as liaison between customer and technician, translating mechanical details into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships to convert guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Collaborate with the team to keep operations smooth, efficient, and safe.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Job description

Service Advisor

We’re a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Service Advisor. We’re a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you’d expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You’ll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.

American Tire Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.