Sales & Service Advisor

Big Brand Tire & Service; La Mirada (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate + commission &

Overtime opportunities

Paid vacation & holidays

Medical, dental, vision, life & +

401(k) with company match

Employee discounts & referral bonuses

ASE reimbursement

Career growth into Service Manager or/

Job summary

Big Brand Tire & Service in La Mirada, CA is seeking a Service Advisor to greet guests, translate mechanical recommendations into clear options, and sell services with confidence. You’ll be a pivotal link between customers and your technicians, helping to deliver world-class service at every touchpoint.

You’ll need 1–3 years in automotive service sales and a proven ability to build trust with customers. Strong communication, organization, and problem-solving skills are essential, as is a valid

Qualifications

• 1-3 years of experience in automotive service sales and customer service.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Flexible availability, including weekends.

Responsibilities

• Greet guests and deliver a world-class service experience.
• Liaise between customer and technician; translate mechanics into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Maintain showroom and inventory standards.
• Support shop flow with the team.

Skills

Customer service

Sales

Communication

Organizational skills

Problem-solving

Teamwork

Job description

Service Advisor

We’re a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Service Advisor

We’re a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you’d expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You’ll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.

American Tire Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.