Sales & Service Advisor

bigbrandtire; Bountiful (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth into Service Manager or

Promotion opportunities and promotions

Job summary

Burt Brothers is hiring a Service Advisor to greet guests, translate mechanical needs into clear recommendations, and drive service sales. You’ll be the liaison between customers and technicians, helping with tires, repairs, warranties and more while documenting findings and maintaining showroom standards.

The role emphasizes customer service excellence, strong communication, and teamwork, with weekends and flexible hours supporting busy shop flow.

Qualifications

• 1-3 years of experience in automotive service sales or retail automotive.
• Proven ability to sell services and build trust with customers.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver's license and ability to lift 70 lbs.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customer and technician and translate advice clearly.
• Confidently sell tires, wheels, repairs, warranties and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into repeat customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient and safe.

Skills

Customer service

Sales experience

Communication

Problem-solving

Team player

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

Burt Brothers is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.