Sales September 17, 2024 Field Service Technician - Texas Janesville , United States of America

GEA Group; Oklahoma; On-site; USD 60,000 - 80,000; Full time

Job description

Join Our Dynamic Team as a Field Service Technician at GEA! Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Field Service Technician to join our team. This position helps drive and increase our PharmBio and Semi-Pharm business for V & P - NAM products and technologies. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

The Field Service Technician will be responsible for the execution of planned and unplanned After-Sales/Service activities to sustain and strengthen the ongoing relationship with our customers in our core business areas, namely GEA Equipment, Solutions, and Service throughout the Equipment, Solution, or Service product life cycle. This role demands an aptitude to deliver high-quality workmanship, effective communication, and the ability to foster trusting relationships with colleagues and clients to ensure customer retention.

THE POSITION

The Field Service Technician typically supports and executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment, and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but can also be done in-house in our workshops based on complexity and operational requirements. The position also entails identifying customer needs, service opportunity leads, and communicating them to the Service Sales and Service Branch teams, supervisory tasks, and customer training. S/he will be the face and first contact of GEA with the customer and will adhere to high ethical standards and comply with all regulations and corporate governance.

Key Responsibilities

• Deliver service execution of the highest quality.
• Be professional in dealings and communication with the customer.
• Identify service opportunities and leads and communicate to the responsible GEA personnel.
• Be the “face” of the organization.

Tasks and Responsibilities

• Troubleshooting of GEA equipment and other manufacturer’s equipment.
• Performing planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOPs and maintenance manuals.
• Installation and commissioning of equipment.
• Assisting in service project execution activities.
• Overhauling of equipment.
• Performing tasks as per the defined and strict schedule to meet deadlines.
• Carrying out site visits, audits, and monitoring site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Reading gauges and instruments, and adjusting mechanisms such as valves, controls, and pumps to control fluid pressure and distribution in systems.
• Operating various equipment in compliance with legal guidelines.
• Testing malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinating with other departments for various purposes like budget expenditures, deadlines, and technical support.
• Preparing estimates for repairs and maintenance, installation, and commissioning of equipment.
• Maintaining records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
• Coordinating work schedules with other departments and shops to minimize inconvenience.
• Providing technical direction to service personnel.
• Adhering to HSE governance of GEA and customers.

Communication Requirements

• Internal customers: Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Technical Support.
• External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations.
• Type of Communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.

Qualifications

Candidates are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of the technical fields relevant to our organization. The successful candidate will be a seasoned artisan/FSE with a minimum of 5 years of work experience within our industry. The candidate should prove the ability to read and understand basic schematics and diagrams in their relevant field of expertise. The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

Required Education

High school diploma (e.g., university degree, apprenticeship)

Benefits

GEA offers competitive pay and great benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.