Sales & Reservations Agent

Tech Sales Jobs; Snowmass Village (CO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave

Employee Ski Pass

Dependent Ski Passes

Other company perks

Job summary

Aspen Skiing Company invites applications for a Sales & Reservations Agent in the Ski & Snowboard School for Winter 26-27. Based in Aspen or Snowmass Village, CO, this role delivers warm, professional guest service and processes reservations, lessons, lift tickets, and rentals.

You will upsell offerings, maintain product knowledge, assist guests from first inquiry to final booking, and collaborate across teams to ensure a seamless guest experience throughout the season.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 1 year minimum in customer service, sales, or reservations in hospitality.
• Proficient in phone and email communication; strong written skills.

Responsibilities

• Deliver exceptional guest service and sell School products (lessons, tickets, rentals).
• Upsell and cross-sell to create tailored guest experiences.
• Assist guests from inquiry to final booking with accurate information.
• Maintain expert knowledge of programs and seasonal events.
• Communicate clearly with guests and teammates to ensure smooth operations.

Skills

Customer service

Sales techniques

Upselling

Phone & email communication

Guest-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

Location: Aspen or Snowmass Village, CO, us

Company Description

With roots dating back to 1946, Aspen Skiing Company, a division ofAspen One, owns andoperatesfour mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk.Inspired by place, united by purpose, defined by you,Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.Aspen Snowmassencompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visitwww.aspensnowmass.comor follow @aspensnowmass on Instagram and Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [e-mail], aspen.com,aspensnowmass.com,aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations.

Job Posting Deadline
Applications for this position will be accepted until November 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions/ Key Job Responsibilities

• Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations
• Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies
• Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience
• Support guests through seamless booking byassistingwith reservations, addressing inquiries, and providing clear,accurateinformation on available products and services
• Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, andspecial eventsto better inform guests
• Utilize professional sales techniques toidentifyand meet the needs of each guest, drive conversion, and enhance guest satisfaction
• Ensure clear andtimelycommunication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service
• Troubleshoot guest concerns byidentifyingsolutions in real-time, and escalating to management when necessary to resolve any issues promptly
• Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish
• Other duties as assigned

Qualifications

Education & Experience Requirements

• High school diploma or equivalent required; bachelor's degree preferred
• Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environmentrequired
• Minimum of 1 year of experience with phone and email communication in a professional settingrequired
• Previousexperience with sales targets or performance goals preferred

Knowledge, Skills & Abilities

• Fluent in English, with excellent verbal and written communication skillsrequired; knowledge ofadditionallanguages is a plus
• Proficient in Microsoft Office (Outlook, Word, Excel) with the ability to quickly learn and navigate internal reservation and point-of-sale systems
• Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences
• Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or the ability to learn quickly and share information confidently with guests
• Typing speed of 50 WPM or higherwith strong attention to accuracy and detail, supporting efficient and seamless guest interactions
• Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service
• Confident, guest-focused communicator with the ability to guide conversations,anticipateneeds, and ensure every guest feels valued and well-informed
• Strong organizational and multitasking skills to manage reservations and guest inquiries whilemaintaininghigh service standards
• Ability to stay composed and solutions-oriented in high-pressure situations, turning challenges into opportunities to enhance the guest experience
• Ability to work both independently and collaboratively, always keeping the guest journey top of mind
• Professional, positive, and service-driven demeanor in every interaction, creating a welcoming and trusted environment for guests

Additional Information

Work Environment & Physical Demands

• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or withassistance

Job Benefits
This position is classified as a seasonalfull-timeposition eligible for the following benefits: Enrollment dates differ acrossthe variousprograms.

• Paid Time OffPrograms
• Paid Leave Programs
• Employee SkiPassandDependent Ski Passes
• Other companyperks

#ASPENHP2627

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster