Sales Representative Inbound - NJ/NY

Worldpac; Edison (NJ); Hybrid; Full time

Job summary

An established industry player is seeking an Inbound Sales Representative to enhance customer interactions and drive sales growth. In this dynamic role, you'll assist customers with returns, order processing, and sales inquiries while developing new prospects. Your skills in Microsoft Office and data entry will be pivotal as you manage a high volume of inbound calls and coordinate with the field sales team to meet performance goals. This is an exciting opportunity to be part of a collaborative environment that values personal development and teamwork, making a real impact on the company's success.

Qualifications

• 1-3 years in automotive aftermarket sales or equivalent experience.
• Telemarketing and customer service experience required.

Responsibilities

• Assist the Outbound Sales Department with outstanding customer service.
• Contact prospective customers to explain services and prepare order quotes.

Skills

Microsoft Office

Data Entry

Business Mathematics

Interpersonal Skills

Analytical Skills

Collaboration Skills

Education

High School Diploma or GED

Associate's Degree

Job description

Overview

The Inbound Sales Representative is responsible for assisting customers via telephone in returns processing, order completion, and sales and customer service functions. Additionally, the Inbound Sales Representative develops new prospects and interacts with existing customers via telephone to increase sales and facilitate company growth while coordinating with the field sales team to ensure goals are met.

Responsibilities

Assists Outbound Sales Department by providing outstanding customer service and handles a high volume of inbound sales calls. Contacts prospective customers to explain service or product offered, prepares order quotes and places orders for processing. Achieves assigned performance goals and objectives set by leadership.

Essential Job Skills

1. Proficient in Microsoft Office.
2. Proficient in data entry, including speed and accuracy.
3. Capability to use basic business mathematics and analyze business reports.
4. Willingness to continuously evolve and develop personal skills to meet the changing environment.
5. Interpersonal, analytical, and collaborative skills.
6. Ability to read and interpret documents.
7. Reliable with an excellent attendance record.

Qualifications

Requirements: 1-3 years of automotive aftermarket related sales; or equivalent combination of education and experience. Telemarketing and customer service experience. High school diploma or GED equivalent. Must be able to read, write, and speak English fluently. Eligible to work in the United States.

Ideal Candidates: Extremely organized and demonstrates the ability to prioritize effectively. Comfortable with all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel). Able to create, compose, and edit written materials. Capable of exercising independence and discretion. Associate’s degree is preferred. Bilingual is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit, talk, and listen. The team member is frequently required to walk. The team member is occasionally required to stand; use hands, reach with hands and arms; stoop, kneel, crouch, or crawl. The team member must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to moving mechanical parts and occasionally exposed to high places, fumes, or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. This position is in an office environment.

Pay Range

USD $18.15 - USD $25.40 /Yr.

EEO Statement /Reasonable Accommodation Notice

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact [e-mail] for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

Location Type

Hybrid