Sales Representative

M Holding Co; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

M HOLDING CO. in Phoenix, AZ is seeking an experienced Sales professional to drive new business and provide exceptional service to existing customers in the crane rental sector.

The role emphasizes building strong relationships, recognizing sales opportunities, and delivering top-notch customer support. The ideal candidate will have a proven ability to identify opportunities, manage accounts, and communicate effectively with customers and internal teams.

Qualifications

• High School diploma (or GED) required.
• Excellent interpersonal and communication skills.
• Must be a team player, detail-oriented, and flexible.
• Must possess the ability to motivate and lead a diverse workforce.
• Must have excellent problem-solving skills.

Responsibilities

• Visit prospective customers, create a customer relationship, and identify customer needs.
• Identify new opportunities to network with new customers to increase current market share.
• Take the initiative to discover additional sales opportunities within existing accounts.
• Maintain contact with existing customers to increase timely awareness of opportunities that present themselves based upon knowledge of the customer’s business needs.
• Provide sales/service and support of all jobs and customers.
• Promote and maintain strong communication and productive relationships with the Sales Team, Management, and Field personnel.
• Maintain detailed call reports.
• Keep personnel informed on any special requirements for jobs and/or customers.
• Assist with site inspections and assessment of hoisting requirements.
• Demonstrate a complete knowledge of the Company’s products and services offered.
• Keep informed on the products and services offered by the Company’s competitors.
• Proactively seek out information to increase your knowledge of new equipment and services that are of interest to customers.
• Provide and maintain accurate quotations to customers and dispatch department.
• Assist with timely resolution of customer disputes.
• Provide timely information for potential invoice credits to customers.
• Prepare accurate, complete, and timely expense reports.
• Maintain constant communication with Dispatch and advise on all field issues.
• Visit job sites to evaluate capabilities and safety performance of field personnel.
• Maintain job lists/schedules and ensure coverage of the job site.
• Advise Corporate Management on equipment needs.
• Take a proactive approach to ensure productivity and customer service.
• Assist with mentoring and training of field personnel.
• Identify and locate any special rigging needs for project completion.
• Availability on weekends and nights (if schedule dictates).
• Provide technical support to sales staff: Any quotes require cranes to utilize 90% or greater capacity., Lifts requiring multiple cranes., Quotes include crane attachments such as luffing jibs, heavy lift attachments, clam shell work, or anything out of the ordinary., 3D Lift Plans and Critical Lift Forms
• Other duties as assigned

Education

High School diploma or GED

Job description

Job DetailsLevel: Experienced Job Location: Phoenix, AZ (MCR) - Phoenix, AZ 85009 Position Type: Full Time Job Category: Sales

POSITION SUMMARY

This position will be a driving force on our Sales Team, responsible for establishing strong relationships to win new business in the territory and provide exceptional service to our existing customers.

Our ideal candidate will be a driven individual with experience within the crane rental industry. The candidate will possess a strong ability to identify and support sales opportunities.

Excellent people skills, prior experience with equipment sales and/or equipment rentals, and exceptional customer service are critical for this position.

JOB DUTIES WILL INCLUDE

Responsibilities include, but are not limited to, the following:

• Visit prospective customers, create a customer relationship, and identify customer needs.
• Identify new opportunities to network with new customers to increase current market share.
• Take the initiative to discover additional sales opportunities within existing accounts.
• Maintain contact with existing customers to increase timely awareness of opportunities that present themselves based upon knowledge of the customer’s business needs.
• Provide sales/service and support of all jobs and customers.
• Promote and maintain strong communication and productive relationships with the Sales Team, Management, and Field personnel.
• Maintain detailed call reports.
• Keep personnel informed on any special requirements for jobs and/or customers.
• Assist with site inspections and assessment of hoisting requirements.
• Demonstrate a complete knowledge of the Company’s products and services offered.
• Keep informed on the products and services offered by the Company’s competitors.
• Proactively seek out information to increase your knowledge of new equipment and services that are of interest to customers.
• Provide and maintain accurate quotations to customers and dispatch department.
• Assist with timely resolution of customer disputes.
• Provide assistance when requested by credit department on customer account collection.
• Provide timely information for potential invoice credits to customers.
• Prepare accurate, complete, and timely expense reports.
• Maintain constant communication with Dispatch and advise on all field issues.
• Visit job sites to evaluate capabilities and safety performance of field personnel.
• Maintain job lists/schedules and ensure coverage of the job site.
• Advise Corporate Management on equipment needs.
• Take a proactive approach to ensure productivity and customer service.
• Assist with mentoring and training of field personnel.
• Identify and locate any special rigging needs for project completion.
• Availability on weekends and nights (if schedule dictates).
• Provide technical support to sales staff:
  • Any quotes require cranes to utilize 90% or greater capacity.
  • Lifts requiring multiple cranes.
  • Quotes include crane attachments such as luffing jibs, heavy lift attachments, clam shell work, or anything out of the ordinary.
  • 3D Lift Plans and Critical Lift Forms
• Other duties as assigned

SAFETY

• Provide a safe work environment for all employees involved in daily operations.
• Play an active role in building safety into our Company’s culture.
• Provide visible leadership and continuous commitment to safety.
• Make safety every employee’s responsibility at all levels and improve employee safety awareness.
• Ensure employees follow safety policies and procedures and practice safe work habits.
• Participate in finding solutions for safety and health problems.
• Be proactive to prevent occupationally induced injuries and illnesses.
• Ensure the training of all new and current personnel on safety policies and procedures.

QualificationsMINIMUM QUALIFICATIONS

Education

Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position;

High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position;

Must have excellent interpersonal and communication skills.

Must be a team player, detail-oriented, and flexible.

Must possess the ability to motivate and lead a diverse workforce.

Must have excellent problem-solving skills.

*Knowledge of:

• Advanced knowledge of industry, must be able to use consistent exercise of discretion and judgement;
• Advanced beyond basic proper use of grammar, punctuation, and spelling; basic mathematics; legal and proper telephone etiquette and techniques; standard office software applications; standard office equipment;
• Advanced beyond basic application of data processing in the maintenance of records and reports;
• Advanced beyond basic computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential;
• Expert knowledge of how to communicate clearly and concisely, both verbally and in writing.

*Skill and Ability to:

• Work intellectually in character in order to exercise independent decision making;
• Accurately type a minimum of 40 words per minute;
• Accurately and timely keep up with to-dos;
• Perform research and report results;
• Read and apply rules, regulations, and proofread material, and make necessary corrections;
• Work cooperatively and effectively with Management, staff, and the public;
• Demonstrate outstanding organizational skills and ability to prioritize work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee will frequently be required to stand and walk. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment / Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate to high.

*Knowledge, Skills and Abilities Statement

The above listed duties, and Knowledge, Skills and Abilities (KSA’s) are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

M HOLDING CO. is an Aff…