Sales Representative

DOWC; Lake Hiawatha (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading automotive service company is looking for an Inside Sales Representative in Lake Hiawatha, NJ. This role focuses on developing business opportunities and managing customer relationships through inbound and outbound sales. Ideal candidates should have strong communication skills and some sales experience. This position includes base pay plus commission, with opportunities for growth and professional development.

Benefits

Medical insurance

Vision insurance

Sales commission

Qualifications

• Minimum HS Diploma or GED required.
• Proven customer service capabilities with strong phone etiquette.
• Previous sales experience, preferably in a call center environment.
• Must have excellent communication skills both written and verbal in English.

Responsibilities

• Develop new business opportunities and manage sales calls.
• Nurture leads and close sales within the 1800Warranty division.
• Present products and advise customers on options.
• Meet individual KPI targets and ensure metrics are tracked.

Skills

Customer service skills

Phone etiquette

Sales experience

Excellent communication

Organizational skills

Relationship building

Education

High School Diploma or GED

Tools

CRM (Zoho)

Microsoft Suite

Job description

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Talent Acquisition Specialist at DOWC | Providing an Empowering Candidate Experience | Skilled in HR Administration, Hiring, Onboarding and Training

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. **All of our positions are fully on-site in Parsippany, NJ.

DOWC Family of Companies has many growing brands under our corporate umbrella. We are seeking 8 Inside Sales Representatives to join our exploding brand 1800Warranty which focuses around selling vehicle service contracts. You will be provided thousands of "warm" leads from our partners to make achieving the sales targets right in arms' reach. We are seeking hungry, passionate, and driven individuals (entry level or experienced) to join the team.

Are you tired of receiving the same paycheck every week? Do you want to be in control of how much money you earn? This opportunity allows you to be in the driver's seat of your own career and control your earnings. We are open to all levels of experience. If you describe yourself as a driven, passion-filled individual with a strong work-ethic, we want to talk to you!

Job Summary:

The Inside Sales Representative will be responsible for developing new business opportunities, managing inbound and outbound sales calls, nurturing leads, and closing sales within the 1800Warranty division. This performance-based role consists of building strong customer relationships, understanding customer needs, and providing tailored product and service solutions. The Inside Sales Specialist will be responsible for the day-to-day tasks associated with generating sales for our products, providing ongoing customer service, and updating internal customer records.

Duties/Responsibilities

• Handle high-volume inbound and outbound calls in a professional and friendly manner, providing exceptional customer service in a call center environment.
• Make outbound sales calls daily to leads and potential customers, meeting individual and team targets and goals, responding to inquiries and following up consistently.
• Manage consumer leads effectively, ensuring proper follow-ups and sales efforts are conducted based on lead sources.
• Present vehicle service contracts (VSCs) and related products, clearly communicating their perks and benefits against competitors.
• Advise customers on available products and pricing options, helping them make informed decisions.
• Close sales transactions and follow up to ensure completion.
• Meet individual KPI targets provided by leadership and ensure metrics are being tracked/recorded on a daily, weekly, monthly, and quarterly basis.
• Analyze and resolve customer concerns, including processing documents and payment information before escalation.
• Stay updated on industry trends to become a subject matter expert and confidently address customer inquiries.
• Ensure CRM (Zoho) is up to date, logging all sales information, customer interactions, and automations correctly.
• Maintain organized call logs and prepare sales reports for management review.
• Collaborate with key departments to enhance outreach strategies and improve sales performance.
• Communicate with partnered dealers when needed providing exceptional B2B customer service.
• Participate in continuous sales trainings and professional development to improve sales performance and exceed KPI targets.
• Perform general administrative tasks and any other duties assigned by management.

Required Skills & Experience:

• Minimum HS Diploma or GED required
• Proven customer service capabilities with strong phone etiquette and professional business acumen.
• Previous sales experience, preferably in a call center environment.
• Automotive or insurance sales preferred but not required.
• Excellent interpersonal and relationship building skills.
• Proven track record of achieving/exceeding sales objectives.
• Familiarity with CRM platforms (Zoho preferred).
• Ability to function well in a fast-faced and high-pressure environment.
• Go-getter, can-do, and passionate attitude
• Excellent organizational skills and attention to detail.
• Must have excellent communication skills both written and verbal in English.
• Bilingual in Spanish is a plus.
• Proficiency with Microsoft Suite.

WHO YOU ARE:

• Passionate, driven, and hungry for success
• Strong interest or passion for cars
• Go-getter and self-starter with an exceptional work ethic
• Resilient with a "bounce back" attitude
• Professional, customer-centric mindset
• Enjoys hitting sales targets and ability to build meaningful relationships

Pay: hourly base pay + sales commission

Hours: 1st Shift - 9:30AM-6PM / 2nd shift - 11AM-7PM

Start Date: 9/2/25

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds

DOWC LLC and MEM Investments Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Insurance, Retail Motor Vehicles, and Financial Services

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Inferred from the description for this job

Medical insurance

Vision insurance

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