Sales Representative

Charter Communications; El Segundo (CA); On-site; USD 33,000 - 66,000; Full time

Job summary

Charter Communications is hiring for a field sales role in the United States. The position involves selling Spectrum Internet, TV, Mobile and Voice to residential customers, primarily in MDU areas, with door-to-door and lobby-event approaches.

The role requires travel, outside work in various weather conditions, and strong communication skills. Base pay ranges from $33,200 to $66,000, with a commission target starting at $45,000, and a comprehensive benefits package.

Qualifications

• Knowledge of cold call sales skills, persuasion, and clear communication skills.
• Ability to travel to and from assigned territories using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or inclement weather.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meets established objectives relative to monthly sales goals and increased sales volume through assigned leads and property portfolio.
• Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management.
• Generates incremental revenue from existing customers by adding new/additional services.
• Responds to customer problems and complaints according to company policy and follows through to ensure issues are resolved.
• Maintains knowledge of competitors activities and informs manager of pricing or marketing directions.
• Attends and contributes to sales meetings and training programs.
• Completes paperwork to support sales activities including dispositions, sales orders and reporting.
• Collects and accounts for funds and provides receipts according to policy.

Skills

cold call sales

persuasion

clear communication

driving/travel

customer service

Education

High School Diploma or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.

Major Duties and Responsibilities

• * Actively and consistently support all efforts to simplify and enhance the customer experience
• * Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• * Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
• * Generates incremental revenue from existing customers by adding new/additional services
• * Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
• * Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
• * Attends and actively contributes to sales meetings and training programs
• * Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• * Collect and account for funds and provide receipts according to Company policy and guidelines

Required Qualifications

• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Valid driver's license with a satisfactory driving record within Company required standards

Required Education

• High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

• Experience in sales or customer service - 0 to 6 months

Preferred Qualifications

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Preferred Related Work Experience and Number of Years

• Sales or relevant work experience - 1+

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings and weekends
• Variable hours: may include weekends, holidays, and split days off

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between$33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at$45,000.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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