Sales Representative

Sleep Number Retail Corporation; Durham (NC); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Flexible paid time off

Career development & training

Sleep Number bed benefit

Job summary

Sleep Number Retail Corporation is seeking a results-driven Retail Sales Associate to help customers find the right Sleep Number products by assessing their sleep needs. You will explain product benefits, promotions, and deliver personalized experiences to drive satisfaction and sales goals.

You will also proactively contact prospects, build relationships, and collaborate to keep a polished showroom. A flexible schedule and strong teamwork are essential for success.

Qualifications

• Strong communication skills with customers.
• _2
• Ability to work flexible retail hours including evenings and weekends.
• 1–2 years of retail or customer-facing experience.
• High school diploma or equivalent.
• Experience in consultative or relationship-based sales (commission-driven environment) preferred.
• Familiarity with CRM, POS systems, and sales apps.

Responsibilities

• Discover each customer’s sleep needs and match them with Sleep Number products.
• Explain product benefits and promotions while delivering personalized experiences to drive satisfaction and sales.
• Proactively nurture prospects through outbound calls to build relationships.
• Maintain a polished showroom and deliver an exceptional store experience.
• Participate in sales practice training and coaching to improve skills.

Skills

Communication skills

Goal-oriented

Flexible schedule

Customer-facing experience

Tech-savvy

Team player

CRM familiarity

POS technology

Education

High school diploma

Tools

CRM systems

Point-of-sale (POS) technology

Interactive sales tools

iPads / sales apps

Job description

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than16 million peopleachieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision.

Join us and help shape the future of sleep wellness.

Make an Impact

At Sleep Number, we improve lives by personalizing sleep. Join a team driven by curiosity, collaboration, and a passion for helping others thrive—one restful night at a time.

The Opportunity – What You’ll Do

• Discover each customer’s sleep needs and match them with the right Sleep Number products.
• Clearly explain product benefits and current promotions while delivering personalized customer experiences to drive satisfaction and exceed sales goals.
• Proactively nurture prospective customers through outbound calls, with a strong focus on building relationships that generate repeat and new business.
• Work together to maintain a polished showroom and deliver an exceptional store experience.
• Take part in sales practice training and coaching to sharpen your skills.

What You Bring

• Strong communication skills with the ability to adapt to diverse customer needs.
• Goal-oriented and customer-focused attitude, with a drive to exceed individual and team sales goals.
• Ability to work a flexible retail schedule, including evenings and weekends.
• 1–2 years of retail, customer service, or other customer-facing experience.
• High school diploma or equivalent.
• Preferred: Experience in consultative or relationship-based sales, ideally in a commission-driven environment.
• Comfortable using CRM systems, point-of-sale technology, and interactive sales tools (e.g., iPads, apps).
• Ability to work independently with minimal supervision while collaborating effectively with a team.

What Sets You Up for Success

• You’re energetic, proactive, and thrive in a customer-focused environment.
• You’re a collaborative team player who welcomes feedback and coaching.
• You’re a tech-savvy early adopter.

What You’ll Get

• Most team members earn a salary of $48,000–$63,000 annually; actual earnings vary and are not guaranteed.
• Guaranteed base pay of $17/hour, along with uncapped commission and bonus potential.
• Non-draw commission structure.
• The benefit of working for an industry leading brand.
• Health, dental, vision, and 401(k) benefits.
• Flexible paid time off and volunteer opportunities.
• Comprehensive training and career development programs.
• A supportive, inclusive culture where your contributions are valued.
• Access to Sleep Number's bed benefit to experience life-changing sleep.

Wellbeing At Sleep Number

Wellbeing At Sleep Number, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep. Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.

EEO Statement Sleep Number is an equal opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly.