Sales Representative

Bach to Rock - Corporate - Ultimate Parent; Cypress (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bach to Rock is seeking a Sales Representative/Receptionist to greet customers, answer calls, explain Bach to Rock programs in detail, and assist with enrollment. You will give tours to new customers and contribute to a welcoming, organized classroom and retail environment.

Key duties include managing daily reception tasks, coordinating schedules with staff, promoting programs to families, and maintaining accurate records.

Qualifications

• Must have customer service and sales experience.
• Strong interpersonal and communication skills.
• Ability to work with the public and families.

Responsibilities

• Greet customers and answer phones; provide tours and enrollment assistance.
• Administer retail activities including inventory, sales, and customer service.
• Coordinate class schedules and events with staff and parents.
• Support scheduling, attendance, and student arrival/departure.
• Maintain accurate records and assist with basic bookkeeping tasks.
• Ensure a safe, welcoming environment for students and families.

Skills

Customer Service

Sales experience

Interpersonal skills

Team player

Public interaction

Education

High school diploma or GED

Tools

Harmony Gateway System

Microsoft Office

Job description

Position Purpose

The role of the Sales Representative is to greet customers in person and answer phone calls. Describe Bach to Rock programs in detail and assist customers with enrollment. Answer calls and give tours to new customers.

Essential Duties and Responsibilities

Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position.

Receptionist Duties

Greet customers, answer phones, give tours, and represent Bach to Rock.

Administrative Functions

• Responsible for administering the operation and maintenance of the school’s retail activities, including inventory, sales, and customer service.

• Supervises the arrival and departure of students to maintain proper order under the school’s care; greet and assist parents ensuring a safe and proper arrival and departure of students

• Promote guidance and information to parents and to students; communicating and consulting with other members of the school staff and with parents to ensure the best interest of the students

• Ensures a high standard of practice and quality of teaching through teaching materials, scheduling, programs and methods of teaching and assessment; collaborates with director to ensure successful delivery of lessons

• Partners with the School Director and other staff in monitoring the student and faculty schedule to assure the timely delivery of instructional programs

• In conjunction with the director, handles the management of complex schedules of classes, staff, faculty and students through the Harmony Gateway System*; this includes managing class schedules, camps and lessons

• Secure student recruitment and retention for private lessons, bands, and classes

• Other duties as assigned

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A deep interest in music and music education

• Customer Service experience is required

• Experience in sales is required

• Musical training beyond the amateur level in at least one instrument is required

• Ability to interface successfully with the public

• Strong interpersonal skills in order to facilitate good working relationships with faculty and staff and to interact with students and parents

• Ability to work well with young people

• Ability to communicate effectively with a diverse population

• Knowledge of basic accounting and bookkeeping procedures

• Ability to be an efficient problem-solver

• Effective time management and organizational skills

• Ability to operate basic office equipment, i.e. telephones, photocopiers and computers

• Adaptable to changes in the workplace

• Ability to work both independently and as a team player

• Ability to use all relevant computer software (Microsoft Office, etc.) proficiently

• Ability to learn and utilize B2R’s specialized systems

• Successful completion of post-offer background check

Education and Work Experience and/or Licensure

• Must have a high school diploma or GED

• Must have customer service and sales experience

• Record-keeping and time-tracking experience a plus

• Administrative experience is preferred

• Some teaching experience is preferred

Language Skills

• Must be proficient in English speaking and writing skills.

• Additional languages are desirable

Physical Demands

• Ability to work full-time with some extended hours from time to time; Must be available to work during the company’s normal business hours.

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.

• Ability to pick up at least 45 lbs.

• Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.

Work Environment

• Reception area
• Music classrooms, Performing Space
• Band room and recording studio

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion.

*Harmony Gateway is the online system used by B2R to register students and instructors for classes and events. It also generates accounting entries and keeps track of instructor hours worked