Sales Rep/Service Writer

Chihuahua Tire Shop and Car Accessories; Elgin (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Chihuahua Tire Shop, a family-owned business, is seeking a Sales Rep/Service Writer to enhance customer communication and service quality. Responsibilities include managing customer inquiries, ensuring accurate service records, and collaborating with mechanics. Join a dedicated team committed to reliability and excellence in automotive services.

Qualifications

• Minimum 3 years sales experience.
• Expertise in customer communication and service writing.

Responsibilities

• Communicate with customers to ensure repairs are noted and quoted.
• Act as a liaison for customer repair inquiries.
• Record customer repair requests and advise on service times.

Skills

Critical Thinking

Speaking

Active Listening

Reading Comprehension

Complex Problem-Solving

Troubleshooting

Equipment Maintenance

Job description

Employer Information:
About Our Organization: A family-owned business with over 20 years of experience, Chihuahua Tire understands the importance of safety and vehicle reliability. Our mechanics treat every vehicle and budget as if it were their own. We pride ourselves on integrity, determination, and consistency. Committed to offering quality services at affordable costs, we have grown into multiple locations throughout the Chicagoland area. If you take pride in your work, are an avid car enthusiast, or want to be part of a respectful team, join our family and help us grow to impact the community!

Job Location:

• 533 North State St. Elgin, IL 60123
• 375 Fenton Lane, West Chicago, IL 60185
• 1201 Aurora Avenue, Aurora, IL 60505
• 120 East Indian Trail, Aurora, IL 60505
• 5th location coming soon!

FLSA Status: Salary, Exempt

Job Summary:

• As the Sales Rep/Service Writer, you will communicate effectively with customers and mechanics to ensure repairs are noted, performed, and quoted appropriately. You will also follow up on missed sales.
• Act as the company's liaison for customer repair inquiries.
• Understand and record customer repair requests on work orders.
• Advise customers on service and wait times.
• Record services needed, parts and labor costs, and customer quotes.
• Determine work schedules and priorities based on workload and personnel skills.
• Collaborate with mechanics on maintenance policies and procedures.
• Perform other relevant duties as they arise.

Pay:

• Hourly plus commission.
• Starting pay based on experience.
• Salary options available for full-time roles.

Hours:

• 8 am-2 pm or 1 pm-6 pm, Monday through Saturday.
• Full-time hours may be available; inquire for details.

Qualifications & Skills:

• Minimum 3 years sales experience.

Basic Skills:

• Critical Thinking: Using logic to evaluate solutions and approaches.
• Speaking: Effectively conveying information.
• Active Listening: Fully understanding others' points, asking questions, and avoiding interruptions.
• Reading Comprehension: Understanding written work-related documents.

Complex Problem-Solving Skills:

• Identifying and evaluating complex problems and solutions.

Technical Skills:

• Troubleshooting and diagnosing operational errors.
• Equipment maintenance and routine servicing.

System Skills:

• Judgment and Decision Making: Weighing costs and benefits to select the best action.
• Systems Evaluation and Analysis: Monitoring performance and assessing system changes.