Sales Professional - Inside Sales

Service Corporation International; Sandston (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the funeral services industry is seeking a Sales Professional for Inside Sales. In this role, you will be responsible for lead generation, building relationships with families, and providing exceptional customer service. Ideal candidates will have a high school diploma and previous customer service or sales experience, with a strong emphasis on empathy and communication skills.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• Customer service or sales experience preferred.

Responsibilities

• Lead generation and prospecting for a minimum of 1-2 hours daily.
• Build trust-based relationships with families and respond to inquiries.
• Collaborate with team members to ensure high-quality service.

Skills

Customer service skills

Empathy

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Job description

Join to apply for the Sales Professional - Inside Sales role at Service Corporation International.

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Job Responsibilities

1. Lead Generation
2. Holds self-accountable for prospecting a minimum of 1-2 hours each day
3. Obtains referrals from families served by the location
4. Networks and builds community and civic relationships
5. Explains and presents to families served and referred families
6. Maintains and tracks activity levels to ensure productivity
7. Build Relationships with Families
8. Responds to client inquiries in a timely, respectful, sensitive, and professional manner
9. Connects with families through listening, honest communication, and genuine concern
10. Develops understanding of each family’s needs and offers solutions that provide value
11. Stays in touch with families to ensure satisfaction
12. Prepares for all appointments and performs all procedures professionally and with attention to detail
13. Follows through on all customer problems and requests
14. Builds trust-based relationships to earn referrals
15. Educates families on the benefits of pre-planning to gain referrals and protect family members
16. Teamwork
17. Provides seamless service from at-need to aftercare, supporting families in the future
18. Collaborates with funeral directors, location managers, and staff to ensure high-quality service
19. Reviews previous family contacts to support current needs and sales
20. Shares family concerns with the team

Minimum Requirements

1. Education
2. High school diploma or equivalent
3. 1-2 years of college or equivalent experience
4. Experience
5. Customer service or sales experience preferred
6. Licenses
7. Valid driver’s license with acceptable driving record
8. Insurance license if required by law
9. Knowledge, Skills, and Abilities
10. Ability to pass internal presentation certification within 30 days
11. Availability to work evenings and weekends
12. Ability to drive frequently and work up to 12 hours when needed
13. Empathy, respect, computer skills, customer service skills