Sales Professional - Inside Sales

sci; Glendale (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in Glendale, AZ to serve families by arranging at-need and pre-need cemetery plans with personalized and compassionate service.

You will generate revenue, prospect daily, build trust with families, and coordinate with funeral directors to deliver seamless service. The role requires empathy, flexibility and strong customer-service skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver's license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.
• Must be able to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but, at times must have the ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills

Responsibilities

• Lead Generation: prospect for 1-2 hours daily and obtain referrals.
• Build Relationships with Families: respond to inquiries, listen, and understand family needs.
• Teamwork: collaborate with funeral directors and staff to provide high-quality service.
• Prepare for appointments and handle all procedures with professionalism.
• Follow through on customer problems and requests and seek referrals.

Skills

Customer service skills

Empathy and respect

Ability to drive frequently

Knowledge of computers and some软件

Education

High school diploma or equivalent

1-2 years of college or equivalent of education and experience

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 85301

Category (Portal Searching): Sales

Job Location: US-AZ - Glendale