Sales Professional - Inside Sales

Service Corporation International; Clute (TX); On-site; USD 40,000 - 100,000; Full time

Job summary

A leading company in the funeral industry seeks a Family Service Counselor in Clute, Texas. The role involves helping families with at-need and pre-need cemetery arrangements while providing exceptional service. Candidates should possess strong communication and sales skills, and a high school diploma is required. Compensation ranges from $40,000 to $100,000, rewarding those who excel in their performance.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent education/experience preferred.
• Experience in customer service or sales preferred.

Responsibilities

• Accountable for serving client families by making cemetery arrangements.
• Builds relationships with families through communication and support.
• Collaborates with staff to ensure high-quality service.

Skills

Customer Service

Sales Skills

Empathy

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent education

Tools

Computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Educates families on the benefits of pre-planning to protect family members and their relatives and friends

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to future services to protect families
• Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
• Reviews previous services and contacts with families to support current needs and sales
• Shares family concerns with the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or equivalent education and experience

Experience

• High school equivalency and 1-2 years of college or equivalent education and experience
• 1-2 years of customer service or sales experience preferred

Licenses

• Current driver’s license with an acceptable driving record
• Insurance license if required by law and state board

Knowledge, Skills, and Abilities

• Ability to pass the Company’s presentation certification within thirty days of hire
• Ability to work evenings and weekends as needed
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required
• Flexible hours, with potential for up to 12-hour workdays
• Empathy and respect in interactions
• Computer and software skills
• Strong customer service skills

#SCI

Compensation: $40,000 to $100,000 targeted, with higher earnings potential based on performance

Postal Code: 77531

Category: Sales

Job Location: US-TX - Clute