Sales Professional - Inside Sales

Service Corporation International; Carolina (PR); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan with Company match

Life Insurance

Job summary

Service Corporation International in Carolina, Puerto Rico, seeks a Family Service Counselor to serve families with compassionate at-need cemetery arrangements and pre-need sales. This role is the primary contact for families and drives revenue while coordinating with the SCI team.

Responsibilities include prospecting, obtaining referrals, building community ties, presenting options to families, and maintaining activity records.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent preferred.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Prospect for new families and referrals (1–2 hours daily).
• Explain and present funeral/home service options to families.
• Maintain activity levels and track progress for productivity.
• Build relationships with families and respond to inquiries promptly.
• Prepare for appointments and handle all procedures with care and professionalism.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Sales experience

Communication skills

Empathy

Ability to drive frequently

Flexibility in hours

Computer literacy

Presentation certification within 30

Evenings/weekends availability

Education

High school diploma or equivalent

1–2 years of college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI

Postal Code: 00984

Category (Portal Searching): Sales

Job Location: US-PR - Carolina

#SALES