Sales Professional - Inside Sales

Service Corporation International; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the cemetery and funeral services industry is seeking a Family Service Counselor in Baltimore. This role focuses on providing exceptional, personalized service to families making arrangements while generating leads for the company. The position requires empathy, strong communication skills, and the ability to build lasting relationships with clients. Candidates should have a high school diploma and relevant experience in customer service or sales.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or sales preferred.
• Must have valid driver’s license and ability to pass certification.

Responsibilities

• Serve client families with at-need cemetery arrangements.
• Generate leads through community networking and referrals.
• Collaborate with funeral directors and team members for quality service.

Skills

Customer service

Empathy

Flexibility

Education

High school diploma or equivalent

1-2 years of college or equivalent education and experience

Tools

Computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Educates families on the benefits of pre-planning to gain referrals and protect family members, relatives, and friends

Teamwork

• Provides a continuous link from services provided at need, through aftercare, to future services
• Collaborates with funeral directors, location managers, and other staff to ensure seamless, high-quality service
• Reviews previous contacts with families to support current needs and sales
• Shares family concerns with the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or equivalent education and experience

Experience

• Customer service or sales experience preferred

Licenses

• Valid driver’s license with acceptable driving record
• Insurance license if required by law

Knowledge, Skills, and Abilities

• Ability to pass the company’s presentation certification within 30 days of hire
• Flexibility to work evenings and weekends
• Ability to drive frequently
• Ability to obtain and maintain required licenses
• Willingness to work up to 12 hours in a day when needed
• Empathy and respect in interactions
• Computer skills and familiarity with software
• Strong customer service skills

Compensation: $15.00/hour plus commissions

Postal Code: 21225

Category: Sales

Job Location: US-MD - Baltimore