Sales Professional- Inside Sales

Service Corporation International; Baltimore (MD); On-site; USD 1,000; Full time

Job summary

A leading company in individual and family services seeks a Sales Professional for Inside Sales in Baltimore. This role focuses on serving families by making cemetery arrangements while providing outstanding customer service. Ideal candidates will possess a high school diploma, empathy, and be skilled in communication and relationship building.

Qualifications

• 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Responsible for generating sales by serving client families and making cemetery arrangements.
• Builds relationships with families, providing exemplary personalized service.
• Collaborates with funeral directors and other staff for seamless service.

Skills

Customer service skills

Empathy

Communication

Education

High school diploma or equivalent

Tools

Knowledge of computers

Job description

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Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
  
  

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
  
  

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team
  
  

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience
  
  

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred
  
  

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
  
  

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills
  
  

Compensation: $15.00/hour plus commissions

Postal Code: 21206

Category (Portal Searching): Sales

Job Location: US-MD - Baltimore

#SALES

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Individual and Family Services

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