Sales Professional - Inside Sales

sci; Annandale (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Annandale, VA is seeking a Family Service Counselor to serve families by arranging at-need and pre-need cemetery plans, while delivering personalized service and driving revenue for the location.

You will generate leads, build trust-based relationships with families, and collaborate with funeral directors and staff to ensure high-quality service. Strong communication and empathy are essential.

Qualifications

• High school diploma or equivalent; additional college credits preferred.
• 1-2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.
• Willing to work evenings/weekends and travel as needed.

Responsibilities

• Lead Generation: prospect daily, obtain referrals, network, present to families, track activity to stay productive.
• Build Relationships with Families: respond to inquiries, listen, understand needs, provide solutions, maintain contact for satisfaction.
• Teamwork: collaborate with funeral directors, location managers, and staff to ensure seamless, high-quality service, and share family concerns.

Skills

Empathy

Customer service

Communication skills

Presentation skills

Scheduling flexibility

Education

High school diploma or equivalent

1-2 years of college

Tools

Driver's license

Insurance license (if required)

Basic computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at-need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
  Holds self-accountable for prospecting a minimum of 1-2 hours each day
  Obtains referrals from families served by the location
  Networks and builds community and civic relationships
  Explains and presents presentations to families served and referred families
  Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  Responds to client inquiries in a timely, respectful, sensitive and professional manner
  Connects with families through listening, honest communication and genuine concern
  Develops an understanding of each family's unique needs and offers solutions that provide value to them
  Stays in touch with families to ensure satisfaction
  Prepares for all appointments and performs all procedures with professionalism and attention to detail
  Follows through on all customer problems and requests
  Builds trust-based relationships to earn the right to ask for referrals
  Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
  Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  Shares family concerns with rest of the SCI team

Minimum Requirements

• Education
  High school diploma or equivalent
  1-2 years of college or an equivalent of education and experience
• Experience
  High school equivalency and 1-2 years of college or an equivalent of education and experience
  1-2 years of customer service or sales industry experience preferred
• Licenses
  Current state/province issued driver's license with an acceptable driving record
  Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities
  Must be able to pass the Company's internal presentation certification within thirty days of hire
  Ability to work a number of evenings and or weekends every month
  Ability to drive frequently
  Ability to obtain and maintain an insurance license if required by state/province
  Flexible hours but, at times must have the ability to work up to 12 hours in a day
  Ability to treat others with empathy and respect
  Knowledge of computers and some software
  Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 22003

Category (Portal Searching): Sales

Job Location: US-VA - Annandale