Sales Professional

Service Corporation International; Amarillo (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based earnings

Job summary

Service Corporation International in Amarillo, TX seeks a Family Service Counselor to support families with funeral and cemetery planning. You will generate leads, obtain referrals, present pre-need and at-need options, and build lasting relationships with families through compassionate, professional service.

The role emphasizes prospecting, client communication, and follow-through, with an incentive-driven compensation structure and opportunities for growth within a national leader in funeral,

Qualifications

• High school diploma or equivalent with 1-2 years of college or education and experience.
• Experience in customer service or sales is preferred.
• Ability to build relationships and networks within communities.

Responsibilities

• Lead generation and daily prospecting of 1-2 hours.
• Obtain referrals from families served and network locally.
• Present, explain and offer pre-need and at-need services to families.
• Track activity levels and maintain productivity.
• Build trust-based relationships to earn referrals.
• Respond to inquiries promptly and professionally.
• Prepare for appointments with professionalism and attention to detail.

Skills

Lead Generation

Customer Service

Sales

Communication

Networking

Relationship Building

Time Management

Education

High school diploma or equivalent; 1-2 years of college

Tools

Computer literacy

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation holds self-accountable for prospecting a minimum of 1-2 hours each day


• Obtains referrals from families served by the location, Networks and builds community and civic relationships


• Explains and presents presentations to families served and referred families


• Maintains and tracks activity levels to ensure productivity


• Build Relationships with Families


• Responds to client inquiries in a timely, respectful, sensitive and professional manner


• Connects with families through listening, honest communication and genuine concern


• Develops an understanding of each family’s unique needs and offers solutions that provide value to them


• Stays in touch with families to ensure satisfaction


• Prepares for all appointments and performs all procedures with professionalism and attention to detail


• Follows through on all customer problems and requests


• Builds trust-based relationships to earn the right to ask for referrals


• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future


• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service


• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales


• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent; 1-2 years of college or an equivalent of education and experience.


• Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience; 1-2 years of customer service or sales industry experience preferred.


• Licenses: Current state/province issued driver’s license with an acceptable driving record; Insurance license if required by state/province law and as prescribed by each state board.


• Knowledge, Skills and Abilities: Must be able to pass the Company’s internal presentation certification within thirty days of hire; Ability to work a number of evenings and or weekends every month; Ability to drive frequently; Ability to obtain and maintain an insurance license if required by state/province; Flexible hours but, at times must have the ability to work up to 12 hours in a day; Ability to treat others with empathy and respect; Knowledge of computers and some software; Customer service skills.

Target Compensation Range

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Location

Postal Code: 79118

Category (Portal Searching): Sales

Job Location: US-TX - Amarillo

Company Information

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

Equal Opportunity Employer

Equal Opportunity Employer, M/F/D/V / SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.